Associate Director of Digital Transformation
Concentrix
Job Title:
Associate Director of Digital TransformationJob Description
As the Associate Director of Digital Transformation, you will own and drive our client's end-to-end digital strategy, leveraging automation, AI, and advanced analytics to future-proof our operations. This is a high-impact leadership role requiring a blend of technical expertise, change management, and business acumen to:•\tTransform legacy processes into scalable, intelligent workflows.
•\tDeliver measurable ROI through tech-enabled efficiencies and revenue growth.
•\tPosition our client as a regional proptech leader.
Key Responsibilities
Digital Strategy & Leadership:
Define and execute a 3-year digital roadmap aligned with our client's corporate vision, prioritizing initiatives with highest ROI (cost savings, CX uplift, revenue impact).Champion innovation: Pilot emerging technologies (e.g., generative AI, IoT, blockchain) to solve complex property management challenges.Secure C-suite buy-in: Present business cases, track KPIs, and report progress to the Board.Operational Transformation
Automate 50%+ of manual processes (leases, maintenance requests, billing) via RPA, AI, and low-code platforms.Deploy predictive analytics to optimize asset performance (e.g., maintenance forecasting, energy efficiency).Redesign customer journeys with omnichannel tools (mobile apps, chatbots, self-service portals).Stakeholder & Ecosystem Management
Partner with PropTech vendors to co-develop tailored solutions Lead cross-functional teams (IT, Operations, Finance) to embed digital workflows.Advise CXOs on tech investments, risks, and scalability.Data & Governance
Unify data silos into a single source of truth (CRM, ERP, IoT sensors).Enforce cybersecurity and compliance (GDPR, UAE data laws) across digital assets.Qualifications & Experience
Non-Negotiables:
10+ years in digital transformation leadership, with a proven track record in property management, real estate tech, or related industries.Process automation (RPA, AI/ML, workflow tools like Power Automate).Data ecosystems (Power BI, Tableau, SQL, predictive modeling).Change management (ADKAR, Agile).Executive presence: Experience presenting to C-suite and Board members.Differentiators:
Proptech specialization: Familiarity with platforms SalesForce and Genesys.Certifications: Sigma Six.Arabic proficiency (advantageous).Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCityLanguage Requirements:
Time Type:
Full time2026-05-19If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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