Description

Associate Director, Product Ops

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.  

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.

Discover what our 29,000 employees, across 110 countries already know.

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong. 

Job Responsibilities

The Associate Director of Product Operations supports our business goals by managing teams of product analysts and managers responsible for collecting and analyzing data to support product decisions.

Responsibilities

Lead the development and execution of the overall product operations strategy to align with business goals.Manage teams of product operations managers and analysts, including line management, performance management, professional development, interviewing, and onboarding.Serve as the primary liaison between IT and business units to align technology initiatives with portfolio strategy and customer priorities.Drive stakeholder engagement and communication to ensure alignment on product roadmaps and strategic objectives.Collaborate with business partners and customers to capture requirements and influence roadmap planning for IT solutions.Lead change management and readiness activities to support successful implementation of portfolio-driven initiatives.Drive portfolio management across multiple initiatives and lead project discovery, planning, initiation, and occasional project leadership.Develop and maintain roadmaps for programs and product initiatives.Utilize advanced data analysis tools (Excel, analytics platforms, product management systems) to drive strategic decisions and optimize product performance.Identify and implement innovative processes to enhance operational efficiency and effectiveness.Partner with senior leaders across product management, engineering, marketing, Finance, HR, and other teams to ensure alignment and successful product operations.Oversee monitoring and optimization of key performance metrics and KPIs.Conduct comprehensive market and competitive analysis to guide product strategy and positioning.Lead the strategy, governance, and optimization of tools and systems used in product operations (ServiceNow, portfolio management tools, budget tools, Microsoft Teams).Manage the Product Operations budget, ensuring efficient allocation of resources.Apply project management methodologies (Waterfall, Agile/Scrum) to take initiatives from idea → concept → kickoff → execution.Provide delivery oversight above the level of a standard Project Manager.Identify, escalate, and resolve high‑impact operational issues.

Qualifications

Education Requirements

Minimum 4 Year / Bachelor’s Degree (BS/BA) in Information Systems, Management, Statistics, Computer Science, Data Science, Engineering, or related field.Certified Project ManagerAgile Certification highly preferred.

Additional Qualifications

8–10+ years of experience (10 preferred) in portfolio management, project management, Account management, and program leadership.Strong background in corporate applications with Finance and HR domain exposure preferred; familiarity with ERP and HCM systems.Ability to think strategically and develop long‑term plans to achieve business objectives.Strong leadership skills to guide and inspire teams and drive cross‑functional collaboration.Advanced analytical skills to interpret complex datasets and provide strategic insights.Excellent verbal and written communication skills for stakeholder engagement and documentation.Proficiency with advanced data analysis tools, project & portfolio management tools, budget management tools, ServiceNow, Microsoft Teams, Excel, and PowerPoint (executive‑ready presentations, diagrams, roadmaps).Strong problem‑solving skills to address and resolve complex operational challenges.Advanced project management skills to lead and coordinate multiple high‑impact projects.Flexibility to adapt to changing priorities in a fast‑paced, dynamic environment.Ability to identify and implement innovative solutions to improve product operations.Strong understanding of budgeting and financial management to optimize resource allocation.Strong negotiation, influencing, and business‑partner mindset; comfortable engaging senior executives.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
 

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Summary

The Associate Director of Product Operations supports our business goals by managing teams of product analyst and managers responsible for collecting and analyzing data to support product decisions.