Manulife (International) Limited is seeking an Associate Director, Operations, Risk & Controls (Line 1B). The team reports into the COO HK. The candidate will work closely with the team head and oversee a number of initiatives to help Operations to effectively and consistently manage their risks. **Position Responsibilities:** + Execute all the components under the Operations Resilience program, including asset mapping and identification, critical asset vulnerability assessment, scenario testing + Leading the Risk and Control Self-Assessments (RCSA) and internal control testing associated from the RCSA results + Identify, develop, and deliver operational quality assurance programs for improved operational efficiency across Hong Kong and Macau Individual and Group Life Insurance Operations + Manage and review Quality Assurance Program/operational guidelines and procedures to comply with regulatory, legal and compliance requirements + Work with various stakeholders, such as compliance, risk, and audit teams to support process or controls improvement initiatives to meet global and local regulations + Assess adequacy of risk management and internal controls in business. Present findings to and reach agreement with the business unit management, make practical and value-added recommendations to improve control environment and efficiency and effectiveness of operations + Manage projects within time budgets and target dates, reporting any timing problems or budget over-runs to audit management + Lead projects for the business unit and partner with the operations process owners during design, modification and streamlining of processes and controls + Work closely with Asia Operations Line1B team by implementing guidelines, frameworks, thematic control testing and other ad hoc initiatives **Required Qualifications:** + University graduate, preferably in Accounting, Finance, Operational Risk, or a related discipline + At least 12 years’ internal auditing, control, risk management, compliance, quality assurance, or consulting experience, gained from insurance institutions + Recognized professional accounting/auditing/risk management (CPA, FRM, CIA, CA, etc.) designation + Good knowledge of audit sampling methodologies including control frameworks, risk management techniques, and regulatory requirements + Results oriented; able to strike work balance on multiple priorities and projects + Strong business judgment in assessing significance of issues and developing value added recommendations + Strong stakeholder and people management skills; able to effectively articulate technical vision, possibilities, and outcomes through strong verbal and written communication + Strong interpersonal skills, with ability to influence senior leaders and inspire and train more junior team members + Demonstrated strong planning, organizing, leadership and change management capabilities + Self-driven, able to meet objectives with a minimal amount of managerial oversight + Can distill complex issues into simple reports, solutions, and designs + Proficient in Chinese and English with exceptional communication skills, which include verbal, written and listening **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido