Job Title: Associate Director, Global Wellbeing Leader - Hybrid Job Description As the leader of a Global Wellbeing Account, you will lead the strategic development and delivery of a psychological health and wellbeing program for a single client. You’ll apply your knowledge and experience of working in the Trust & Society or content moderation industry to lead a global team and deliver a white-glove service to our client. In this role your focus will be strategy, ensuring that wellbeing operations across departments are aligned to deliver a robust program, embedding effective strategies that raise awareness, educate and drive employee wellness, for the purpose of reducing risk and protecting the health of employees undertaking sensitive content review. You’ll be an agile team player and can effectively collaborate with multiple internal and external stakeholders at all levels. **Role responsibilities** + Develop and deliver a global wellbeing strategy, leading multiple initiatives and core programming and maintaining alignment across geographies + Work with key client stakeholders to drive mental health and wellbeing initiatives, and focus on increasing resiliency and reducing risks in the Content Moderation space + Project manage global initiatives, ensuring internal stakeholders are aware of ongoing developments and that all team members have access to a standard mental health framework + Launch new programs, initiatives, and projects across multiple sites, ensuring consideration is given to culture-specific nuances and requirements + Build strong relationships and serve as primary liaison for the client's wellbeing leaders and key stakeholders + Guarantee alignment of wellbeing initiatives and compliance with our contractual obligations to the client + Regularly assess and review wellbeing programs to ensure compliance and maintain quality control + Analyze data to draw insights that are valuable to internal and external stakeholders, and use that insight to focus program operations and service delivery + Represent Concentrix at client meetings and industry events, showcasing our game changing insight, innovation and collaboration opportunities + Develop strategic plans for the account, and motivate the team to achieve goals and objectives with maximum impact + Identify opportunities for innovation and growth, and collaborate with account managers to drive expansion **Minimum qualifications** + Bachelor’s degree in Psychology, Social Work, Human Resources Management or other related fields + 10+ years managing employee health and wellbeing programs for large and diverse teams in a corporate environment + Extensive experience in a client-facing or customer success role, supporting business strategy and commercial growth for multi-national companies or brands + Strong project management and problem-solving skills + Technical knowledge of health and wellness benefits + Previous experience managing a diverse distributed team + Excellent communication and client management skills and presentation abilities + Strong organizational and analytical skills + Ability to be flexible, working creatively and analytically in a problem-solving environment **Desired qualifications** + Masters degree or specialization in Clinical Psychology or Industrial/Organizational Psychology + Experience managing wellness for Trust & Safety or Content Moderation teams + Experience with end-to-end BPO Operations and industry’s best practices Location: PHL Work-at-Home Language Requirements: Time Type: Full time2025-08-01 **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**