Associate Customer Service Coordinator

Schedule:Monday–Friday, 9 AM–6 PM or 10 AM–7 PM

Dress Code:Casual

Overview:

As an Associate Customer Service Coordinator, you will be the first point of contact for booking requests, initiating transportation and logistics processes that drive our service excellence. This role is ideal for someone who thrives in a fast-paced environment, values accuracy, and enjoys collaborating across teams to ensure customer satisfaction.

Key Objectives:

Ensure timely, accurate, and complete processing of customer orders.Initiate logistics workflows aligned with customer specifications and internal standards.Foster strong communication and collaboration with internal departments and external partners.

Responsibilities:

Maintain departmental KPIs and uphold high customer satisfaction ratings.Respond to incoming customer calls with professionalism and efficiency.Monitor and manage customer emails, ensuring prompt responses and escalation of concerns when necessary.Accurately enter and update order and shipment details in proprietary systems.Track shipments with carriers including steamship lines, trucking vendors, and railroads.Perform general office duties such as typing, faxing, mail distribution, and phone messaging.Digitally scan and organize documents using the Document Management System.Support dispatch coordination, including driver instructions, delivery confirmations, and customer follow-ups.Maintain daily schedules, logs, and task lists to ensure operational continuity.

What You Bring:

Strong attention to detail and organizational skills.Excellent verbal and written communication abilities.Ability to multitask and prioritize in a dynamic environment.A collaborative mindset and customer-first attitude.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Reno,NV.

Application Deadline

This position is anticipated to close on Aug 27, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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