Job Summary
The Digital Experience Design team (DXD) is at the convergence of technological innovation, creativity, and opportunity at Comcast. We believe in the magical blend of art and science to create imaginative ideas, products, and services. With an entrepreneurial and collaborative approach, we craft omnichannel digital services and applications that deliver results for our business partners. We’re a new team focused on digital experiences for our customers that are intuitive, innovative, and seamless. We are looking for builders and impactful leaders who value accountability in creativity with breakthrough digital solutions that effectively attract and retain Xfinity customers. This role is obsessed with best-in-class design, focusing on sales and merchandising with user experiences that deliver top-notch and innovative design for Xfinity.com. This role is accountable for the user experience, working closely with various business teams focused on Sales, Marketing, Product, and Brand experience to ensure both business vision and customer expectations are met. The Digital Experience Design (DXD) team is seeking an Associate Creative Director, Design to join our group. In this role, you will help shape and advance the vision for Xfinity.com, leading its design and ensuring it delivers exceptional brand, sales, and marketing experiences for consumers across the site.Job Description
Core Responsibilities
Responsible for designing, developing & producing holistic digital experiencesAdvocate for the user while working closely with product managers to strategically solvecomplex problemsPartners with the business teams to craft and deliver experience designsCreate flows, sketches, wireframes, prototypes, and other design artifacts to define and communicate end-to-end user experiencesWorks independently,leadingprojects and initiatives autonomously.Overseeing visual designers,reviewingand providing actionable feedback.Partnering with producers on project timings, keydeliverables& resourceallocations.Drive user-centric, iterative, and collaborative design process revolving around rapid prototyping, user research, continuous improvement & deploymentContributes to coherent visual and interaction designs across flows and channelsWork with UX research to plan user testing sessions and translate research findings into future design deliverablesConducts stakeholder interviews, analyzes customer feedback,usabilityandresearchuser behavior to enhance existing products.Collaborate with the product team to evaluate and prioritize features balancing business and end user needsParticipate in and/or organize design workshopsto drive discovery and better understand the user's needsConfidently present UX/UI designs to stakeholders, users, and development teams in formal and informal settings.Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.The Ideal Match:
10+yearsrelevant experience
Figma expert
Experience working with brand&campaign led creative assets
Digital agency experience a plus
Experienceleveragingand managing a design system
Experience workingas a UX/UI designer ondigital web and mobileprojects
Experience with web development and CMS systemsa plus
An attitude that is proactive, analytical, and organized
Excellent communication skills
Excellent written and verbal communication skills
Strong understanding of marketing
Proven ability to excel in a fast-paced environment with multiple projects and deadlines
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Support a culture of inclusion in how you work and lead.Do what's right for each other, our customers, investors and our communities.Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Accountability; Business; Business Results; Business Objectives
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years