We’re looking for a dedicated and detail-driven Associate Client Resolution Coordinator to join our team. In this temporary role, you’ll play a vital part in ensuring our service members, vendors, and Transportation Service Providers receive timely, accurate, and professional resolution to their inquiries and claims. If you have strong customer service skills, thrive in a fast-paced environment, and are ready to make an impact, this is your opportunity to shine.
ResponsibilitiesAccurately process client resolution issues in accordance with established program criteria, ensuring all cases are handled thoroughly and on time.Maintain precision in entering voucher payable information, shipment details, and claims updates into proprietary systems.Receive and respond to calls and correspondence, provide clear solutions, and escalate concerns when necessary while maintaining timely client contact.Prepare invoices using multiple schedules and systems; update daily logs, schedules, and tasks to keep operations running smoothly.Work closely with team members to maintain departmental KPIs, accuracy ratings, and service quality standards.Essential SkillsData entryAdministrative supportMicrosoft OfficeMicrosoft ExcelClericalCustomer supportSupply chainInventoryAdditional Skills & QualificationsHigh school diploma or equivalent required.1+ year of customer service experience required; claims experience preferred.Strong data entry skills (35 WPM) and attention to detail.Excellent communication—verbal, written, and interpersonal.Ability to perform basic math, including percentages and multiplication.Proficiency in Microsoft Office (Word, Excel, Outlook); SharePoint a plus.Strong organizational skills and commitment to confidentiality.Ability to work both independently and as part of a collaborative team.Work Environment
This position operates in an office environment with a shift from 8am-5pm. It provides opportunities to interact with numerous external and internal stakeholders. The organization values a culture that fosters individual talent, mutual trust, and lifelong learning. Employees are supported to master their career journeys, go further, reach higher, and realize their greatest potential.
Pay and BenefitsThe pay range for this position is $19.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Reno,NV.
Application Deadline
This position is anticipated to close on Aug 28, 2025.
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\n\nAbout Aston Carter:\n
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
\n\nThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
\nIf you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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