This role is placed within the Field Service Management group, and the primary focus is working with Guardian’s clients (planholders and brokers).  The Associate Account Service Manager (AASM) serves as the single point of contact for day-to-day, complex service inquiries and takes the lead on collaborating with all internal departments to provide exceptional service.  The AASM is responsible for managing the end-to-end response and resolution of service inquires via email and phone calls for Guardian’s clients.  

You Are:  

·        A problem solver who enjoys diving into issues, breaking down barriers and providing solutions   

·        An individual who enjoys challenges and possesses strong interpersonal skills to effectively communicate with both external customers and business teams 

·        Passionate about offering “best in class” service 

·        An individual who thrives in a performance‑driven, metrics‑focused environment, with a strong emphasis on production efficiency and quality outcomes

You have: 

·        BA/BS degree or equivalent work experience 

·        Previous experiences in a client facing or account management role 

·        Strong computer navigation skills and ability to work with multiple systems simultaneously (MS Word, Excel and PowerPoint) 

·        Strong Group business product knowledge is a plus 

·        Ability to collaborate within a team environment (attend external customer facing meetings)

·        Excellent listening, strong verbal and written communication, attention to detail 

·        Strong critical thinking and problem-solving skills to deliver client focused solutions 

·        Proactive mindset, ability to anticipate customer questions or future service issues 

·        Exceptional ability to set clear expectations and provide proactive follow-up 

·        Strong acumen for driving process improvements

You will:  

·        Manage end to end investigation, resolution and response to all customer inquiries  

·        Build and maintain strong relationships with assigned clients and brokers 

·        Provide upfront and continual education for the customer on Guardian processes, policies, procedures including self-service functionality and portal navigation. 

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.