Job Title: Associate, Training & Quality - Bilingual Job Description Conduct regular audits of program transactions for accuracy, completeness, and compliance. Analyze audit results to identify patterns of errors, non-compliance, or process gaps. Collaborate with operations teams to develop corrective action plans and monitor implementation. Track and report quality metrics such as accuracy %, audit scores, compliance rates, and rework volumes. Support process improvement initiatives, root cause analysis (RCA), and CAPA (Corrective and Preventive Action) documentation. Participate in calibration sessions with internal teams and clients to ensure audit alignment. Assist in updating SOPs, checklists, and quality frameworks in coordination with process SMEs. Provide feedback and coaching to associates based on audit findings to drive continuous improvement. Ensure that all quality reviews and documentation are completed timely and stored per compliance standards. Provides new hire training when needed or update, new process support training. Conduct regular audits of program transactions for accuracy, completeness, and compliance. Analyze audit results to identify patterns of errors, non-compliance, or process gaps. Collaborate with operations teams to develop corrective action plans and monitor implementation. Track and report quality metrics such as accuracy %, audit scores, compliance rates, and rework volumes. Support process improvement initiatives, root cause analysis (RCA), and CAPA (Corrective and Preventive Action) documentation. Participate in calibration sessions with internal teams and clients to ensure audit alignment. Assist in updating SOPs, checklists, and quality frameworks in coordination with process SMEs. Provide feedback and coaching to associates based on audit findings to drive continuous improvement. Ensure that all quality reviews and documentation are completed timely and stored per compliance standards. Provides new hire training when needed or update, new process support training. Location: GTM Ciudad de Guatemala - 15 Avenida 18-49 Language Requirements: English (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**