Job Title: Associate, Real Time Management Job Description + Preparation of daily / Weekly / Monthly reports & presentations / decks + Preparing of schedules using Erlang for different queues across multiple locations + Resolve escalated issues and requests from site management + Root cause analysis of SLA deviations, action plan development and resolution + Monitor real-time queue, schedule adherence & attendance. + Key daily exception requests and update schedules + Crosstrain with Scheduling Analyst + Optimize breaks the day of or day before the actual schedule + Schedule ADHOC intra-day training requests and update schedules + Produce and analyze daily efficiency reports (representative availability, access level etc.) + Attend centralized and/or site management meeting, as required + Cater to real time adhoc requests as and when required **Requirements:** + Strong communication skills (spoken and written) + Solid knowledge of **Microsoft Excel** and **PowerPoint** + Comfortable working with computers and various systems + Willingness to work on a **24/7 rotational shift** + Candidates with **scheduling experience** will have an added advantage + Ability to perform well under pressure and in dynamic environments + Self-driven with a strong desire for continuous learning and improvement + **Open to local Malaysian candidates only** Location: MYS Kuala Lumpur - Sunway VISIO Tower,Level 8, Menara Sunway VISIO Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**