Job Title: Associate, Planning & Scheduling | 1 CL10 | KL Job Description **Key Responsibilities:** + RTA will act as a liaison between the Centralized and Site WFM teams. + Preparation of daily / Weekly / Monthly MIS reports & presentations / decks + Preparing of schedules using Erlang for different queues across multiple locations + Resolve escalated issues and requests from site management + Root cause analysis of SLA deviations, action plan development and resolution + Monitor real-time queue, schedule adherence & attendance. + Key daily exception requests and update schedules + Cross-train with Scheduling Analyst + Optimize breaks the day of or day before the actual schedule + Schedule ADHOC intra-day training requests and update schedules + Produce and analyze daily efficiency reports (representative availability, access level etc.) + Attend centralized and/or site management meeting, as required + Cater to real time adhoc requests as and when required **Skills** + Required good communication skill. + Required good knowledge of MS Excel & Power point. + Proficiency with computers + Willing to work 24*7 + Candidate with Scheduling skill will be preferred. + Ability to handle pressure situations + Drive for self-learning and knowledge enhancement Location: MYS Kuala Lumpur - Sunway VISIO Tower,Level 8, Menara Sunway VISIO Language Requirements: English Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**