Job Title: Associate, People Solutions Center - Hybrid Job Description We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. You will be responsible for delivering assistance to employees regarding Canada Immigration and Canada Work Authorization. **What you will do in this role** In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. + Provide an excellent customer service experience to the employees/leaders reaching out to the People Solutions Center. + Analyze the concerns and the root cause of the issues. + Address the situation to grant the correct closure. + Partner with local teams to ensure an adequate treatment of the inquiry. + Keep metrics and record of the different processes performed to ensure a right service. + Answer and respond the queries with employee’s services protocol and service standards. May respond to emails, correspondence, chat, telephone, etc. and make outbound calls as required in English. + Manage escalations that, due to the level of complexity of the process, may need to be escalated to other Areas of the organization depending on the situation. + Handle routine self-audits to verify information. + Organize and participate in team coordination meetings and training sessions. + Maintain a high level of confidentiality related to business or employee information protected by company policy and federal/state regulations. + Identify and address service gaps by updating policies to ensure accuracy. + Responsible for internal maintenance and employee follow ups for work authorization + Conduct internal meetings to ensure education and accuracy with documentation submittals **Your qualifications** We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you have: + Technical Degree or Similar studies in the HR Area (must) + Previous experience in processes for North America and/ Latin America + Customer service experience in a similar environment or IT help desk + Knowledge in tools like Workday, eStart + Effective operational proficiency or advanced English Level. + Written and verbal communication skills to provide accurate, clear and diplomatic responses to inquiries. + Research and analytical skills to review and/or troubleshoot routine situations. + Technical aptitude for navigating and instructing others on Workday processes. + Strong skills using MS Office (Word, Excel, Outlook) + Availability to work on site once a month It will be a plus if you have: + An additional level of Portuguese or French. + Equivalent experience in Shared Services Departments Majority of time will be spent on feeding/reviewing the Information Systems and answering inquiries to employees and/or managers and running follow ups on the same. **What’s in it for you** We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: + Full-time indefinite contracts + Competitive salary and performance bonus + Possibility to work from home + Possibility to choose your working schedule (M-F, 6 a.m. to 3 p.m., 7 a.m. to 4 p.m., or 8 a.m. to 5 p.m.) + Bring-a-friend (referral) bonus opportunities + Full paid training on the company and the project you'll be working on + Career development programs, specialized courses, and language classes **Power the best version of you!** At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” **Concentrix is an equal opportunity employer** _We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._ Location: CRI San Jose - Jacks Language Requirements: English Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**