At JPMorgan Chase, we are committed to extraordinary client service, taking care of our employees, and building relationships while maintaining a strong commitment to diversity and inclusion. Using a best-in-class banking, lending, investment solutions and thought leadership, along with cutting edge digital technology, you will be front and center representing our brand and interacting with our employees and clients to offer them the best the firm has to offer. 

As a Field Incentive Support Associate within the Private Client Relationship Management team, you will oversee and execute our incentive plans from start to finish. You will play a crucial role in reinforcing our business strategy and encouraging the desired behaviors in Relationship Managers through our incentive program. Your work in incentive compensation is vital for recruiting, motivating, and retaining top talent. In this high-impact position, you will engage with employees at various levels on a wide range of topics and issues, whether complex, sensitive, or routine. Your attention to detail, accuracy, and commitment to maintaining high-quality standards and data integrity will be essential.

Job Responsibilities

Manage and process scorecard and net flow performance inquiries, exceptions, and error correctionsCommunicate request results/feedback to appropriate stakeholders efficiently and succinctly Identify and take ownership of micro-level system/process breaks and escalate macro-level issues to appropriate stakeholders for prompt resolutionAnalyze existing processes and inquiries to make recommendations to peers and management team of continuous improvement opportunitiesCollaborate with business partners from other teams and functions across J.P. Morgan to improve processes, policies, and client experiences Summarize and share qualitative feedback from the field; provide accurate/timely quantitative metrics regarding request volume, SLAs, and compensation impactsLead and/or actively participate in special programs and projects aligned to key priorities

 Required Qualifications, Skills, and Capabilities:

Experienced – Should have 3+years of experience in financial services and background in Finance, Compensation, and/or HRKnowledgeable – Should have or acquire a strong understanding of Wealth Management products and services, and fundamental business drivers of our business. Client Focused – Able to work directly with field managers and Advisors to gather feedback, resolve issues, manage expectations, and deliver solutions on important Organized – Able to balance multiple priorities with varying urgency and importance; has a strong attention to detail and approaches situations with a risk and controls mindsetCurious – Demonstrates intellectual curiosity and honesty – seek out the truth and ground decisions in the facts; genuinely interested in leaving each opportunity is a better place than it is today.