Job Overview 🧐 We are looking for a Chatbot Builder – Client Implementation to join our team and help design, build, and implement conversational solutions for our clients. This role is highly hands-on, especially during the first months. You will be responsible for configuring chatbot flows, translating recruitment processes into structured conversational logic, testing solutions, and iterating based on feedback. You will also work directly with international clients in English, gradually increasing your client-facing responsibilities as you gain context and confidence. This role is ideal for someone with early client experience who enjoys execution work and wants to grow into a more consultative position over time. About Us When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. Responsibilities Participate in the full chatbot development lifecycle—from ideation to delivery Design and configure conversational flows using Apli’s low-code tools Translate recruitment processes into clear, logical, and user-centric chat scripts Conduct user experience testing and iterate based on feedback Lead client-facing sessions to understand recruitment processes and business needs Act as a trusted advisor for clients during chatbot implementation Translate ambiguous or high-level client requirements into structured conversational flows Present solutions, trade-offs, and recommendations to clients Qualifications 🚀 This opportunity is for you if you: Fluent English (C1+), able to confidently lead meetings and discussions with U.S. clients Live in Mexico an has labor permission (CURP) At least 1 year of professional experience working directly with clients, preferably in consulting, technology vendors, outsourcing, or service-based environments Hands-on mindset: comfortable building, configuring, testing, and iterating solutions yourself Strong analytical and logical thinking skills Ability to translate business or operational processes into clear, structured solutions (flows, scripts, automations, documentation) Excellent written communication and spelling in both Spanish and English Preferred 🙌 You will be ideal for this role if you: Experience with low-code / no-code tools (chatbots, automation platforms, CRMs, workflow builders) Previous experience working with international or U.S.-based clients Background in consultancies, BPOs, agencies, or technology service providers Interest in growing into a more client-facing and consultative role over time EEO Statement iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to request an accommodation due to a disability, please contact us at careers@icims.com. Compensation and Benefits Direct employment with full legal benefits Major medical insurance including dental, vision, and travel coverage 100% remote work 18 days of vacation Support for furniture and equipment