Essential Duties and Responsibilities:

- Provide support for hardware, software, application, and network problems submitted to the Helpdesk ticketing system, support calls, and emails.

- Provide support for servers, desktops, laptops, printers, routers, switches, firewalls, and other peripheral devices.

- Perform installation/troubleshooting of operating systems, software, and general applications.

- Administer and support cloud-based email server, email clients, and messaging services.

- Install security updates and patches for operating systems.

- Troubleshoot problems reported by users.

- Perform data backups, retention, and restores.

Minimum Requirements

- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.