JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary

The Assistant Workplace Manager is a collaborative supporter and member of the Operations Team with the objective of providing world-class operational service delivery and exceptional workplace experiences to the client. This role combines comprehensive facilities management coordination with hospitality-driven employee experience initiatives.

This position will be the primary Planner/Scheduler for all maintenance activities while simultaneously developing expertise in workplace experience program management, hospitality service coordination, and employee engagement initiatives. Must understand the complex client and customer relationships and develop open, effective, and consistent communication with client and customer representatives, ensuring every interaction reflects JLL's commitment to hospitality excellence. The role requires liaising with the Workplace Manager, subcontractors, chief engineer, and clients to ensure required resources are identified, planned, estimated, organized, and scheduled prior to execution for efficient utilization of engineering resources and optimal client experience.

Key ResponsibilitiesCore Facilities Operations & Scheduling

Work with Workplace Manager to oversee delivery of maintenance and repair services while ensuring minimal disruption to workplace experience

Ensure client satisfaction with delivery of Facility Management and Workplace Experience services and provide lead role in monitoring and increasing customer satisfaction

Create and issue all JLL vendor and contractor related purchase orders, including hospitality service providers

Assist in management of operating budget, including allocations for employee experience and amenity programs

Review and prioritize requests for work, considering impact on employee productivity and satisfaction

Determine activities required for completion of work orders and create WOs with focus on service excellence

Oversee daily work order review and follow up to ensure impeccable performance and superior customer experience

Coordinate maintenance schedules around employee events, meetings, and high-traffic periods to minimize workplace disruption

Performance Management & Quality Assurance

Assist Workplace Manager in meeting or exceeding Site KPIs with special attention to hospitality and experience metrics

Monitor SLAs monthly to identify potential off-track areas and plan corrective actions accordingly

Track employee satisfaction scores, amenity utilization rates, and workplace experience feedback

Recommend continuous quality improvement practices for both operational and hospitality services

Vendor & Business Partner Management

Coordinate with Account Team to source and identify new Business Partners for operational and hospitality services

Set up and lead monthly conference calls with Business Partners to discuss performance, trends, safety, and training needs

Update service provider matrix for assigned regions including both operational and amenity service providers

Advanced Service Delivery & Hospitality Excellence

Ensure account team members greet employees and guests with utmost courtesy and professionalism, embodying hospitality best practices

Provide "White Glove" service to executives and VIP visitors, including meet/greet services, escort assistance, and prompt follow-up on requests

Learn and implement crisis communication protocols for workplace emergencies or service disruptions

Support employee onboarding experiences and workplace orientations

Assist with space planning initiatives that prioritize employee collaboration needs and diverse work styles

QualificationsRequired Qualifications

Minimum of two years of facility management industry experience required

Strong understanding of workplace culture development, employee engagement metrics, and satisfaction measurement tools

Must have basic computer and mobile (Smartphone) skills for CMMS (Corrigo a plus), email, MS Office, TEAMS, Safety training, Sourcing, etc.

Strong organizational and management skills with customer service excellence mindset

Must be motivated and able to work without direct constant supervision

Excellent customer, computer, verbal, and written communication skills

Demonstrated ability to create positive experiences and build relationships with diverse stakeholders

Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives

Basic knowledge of building systems and technical skills (mechanical and electrical systems)

Must have strong Teamwork, Ethics, and Excellence (JLL core behaviors)

Preferred Qualifications

Bachelor's degree in Facility Management, Property Management, Hospitality Management, or related field

Experience with event planning, employee program coordination, or hospitality service delivery

Experience with vendor management for hospitality or employee service providers

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

60,000.00 – 90,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.