Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Vice President - OTC Service Delivery Leader
On your role as Service Delivery Leader for Order to Cash, you will be responsible for overseeing the efficient and effective delivery of the business process that involves customer payments, from the time an invoice is issued until payment is received, ensuring that service level agreements (SLAs) are met, and that customer satisfaction remains high. This role plays a pivotal role in maintaining strong client relationships, identifying areas for improvement, proactive approach to problem-solving, and driving continuous service excellence within their organization.
Key responsibilities:
Developing and implementing service delivery strategies and processes to ensure consistent and high-quality service
Managing and monitoring service level agreements (SLAs) with clients, ensuring adherence to agreed-upon standards
Conducting regular service reviews and performance evaluations to identify areas for improvement and implement corrective actions
Serving as point of escalation for clients, addressing concerns and providing regular updates on service delivery
Developing and managing budgets, forecasting resource requirements, and optimizing resource allocation
Implementing and maintaining service delivery tools, systems, and processes to enhance efficiency and productivity
Analyzing metrics and data to identify trends, bottlenecks, and opportunities for optimization, partnering with Lean Coach and Transformation initiatives.
Leading and mentoring team members through coaching and performance management.
Developing and maintaining strong relationships with clients, understanding their needs, and proactively identifying opportunities for service improvement
Collaborating with sales teams to align service delivery with organizational goals and customer expectations
Collaborating with executive leadership to align service delivery with organizational goals
Leading governance with senior and executive management at client side, which might require traveling to US.
Qualifications
Bachelor's degree in business administration, business, or a related field
Relevant work experience in senior leadership positions
Relevant professional experience
Strong leadership and organizational skills
Excellent communication and interpersonal skills
Problem-solving skills
Analytical mindset with the ability to interpret data and make informed decisions.
Ability to manage budgets and timelines
Strong business acumen
Why join Genpact?
Be a transformation leader – Work at thecutting edgeof AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’sbuild tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process jobapplicationsand applicantsare not required topay toparticipatein our hiring process in any other way. Examples of suchscamsincludepurchasinga 'starter kit,' paying to apply, orpurchasingequipment or training.