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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Assistant Technical Services Manager

What this job involves 

Leading Technical Services - in South Korea

You will be responsible for delivering superior technical services requirements and overseeing the technical operations of all building systems, ensuring they run efficiently, safely and cost-effectively. In an exciting and dynamic environment you’ll achieve excellence in managing critical operations and programs onsite with our client. You’ll ensure the highest standards are delivered and best practices implemented consistently. You’ll partner with vendors providing your expertise in managing the client environment and technical services, with a focus on continuous improvement and risk management.

Responsible for providing outstanding client service, you’ll lead, monitor and mentor to effectively control technical services activity. This role will also support local and regional initiatives by driving consistent improvements in implementation and service delivery. The responsibilities are as follows.

Major responsibilities

Engineering services are delivered under comprehensive preventative and corrective maintenance contracts directly under the service Provider's control. A high degree of emphasis is placed on the following:

No unplanned outages.

Maintenance / testing of services with no interruption to supply.

Adherence to IT environment change management procedures.

Major works owner (power down planning, execution and new / refurbishment project management)

For the new project, support project resources by taking ownership of post Practical Completion defects monitoring & rectification in line with agreed scope.

Administer quality assurance and monitor outsourced critical works vendors to ensure equipment is maintained at a high standard

Manager compliance statutory documentation and risk Register & Incident Escalation

Review the maintenance/service practices of M&E contractors to deliver quality work

Practices in line with the manufacturer recommendations, established processes, tools and documentation

Contract management of critical equipment contracts

Capacity and utilization coordination, reviews and reporting for office tenancy and server rooms

Engineering regulatory compliance management for the portfolio of buildings, along with compliance to client-stipulated Engineering Playbooks

Incident management support including 24/7 on call for incident management in the office

Support and assist any installation, commissioning and programming of new office space to ensure plans, designs, scopes and goals are accurate

Technical reporting submissions for portfolio objectives, regular meetings and portfolio performance

Governance of as built drawings and OEM information

Production and management of MOPS/SOPS/EOPS

Management of lifecycle asset management and UPS component replacement, etc

Support for engineering standardization tasks as per regional requirements

Lead in-city technical training delivery

Develop and implement innovation programs and processes that reduce utility costs, increase productivity, produce cost savings and share learnings with the wider team.

Identify energy saving initiatives and work through to implementation and validation

Identify possible cost efficiencies opportunities and work through to implementation and validation

Monitor and manage technical vendors and review of all maintenance reports to ensure maintenance is conducted appropriately and performance issues are actioned

Manage and support smart office and client initiatives

Support sustainability & EHS initiatives and projects for the office

Manage technical manpower to perform office maintenance and achieve client satisfaction

Working closely with site operations team for meeting client expectation

Compilation of appropriate financial commitment data to support the annual property budget process.

Prioritizing the facilities needs - always

Experienced in technical services, you’ll be on top of all the mechanical, electrical, plumbing and civil works needed while managing the office. Likewise, you’ll play an essential role in reducing workplace risks by maintaining visibility of maintenance, routine inspections and scheduled down times. You’ll stay in close contact with teams for all facility related issues, ensuring total compliance with all legal and technical services standards. You’ll be hands-on in your approach and while able to periodically review logs, checklists and maintenance schedules, you’ll also spearhead and implement cost saving and energy programs, improving efficiency and minimizing environmental impact will see you succeed in this role.  

Putting critical plans and reports in place

Planning is a big part of your mandate. In this role, you’ll take charge of planning and managing technical services budgets and contracts. Your expertise will be essential in planning and developing recommendations and effective inventory and planning management. You’ll be performing regular audits with a focus on cost savings, risk management and energy management. You’ll strive to keep any down time to a minimum by setting up best practices that promote seamless service delivery to our client. Your analytical skills will also come in handy, as the role requires you to record and report data accurately.

Winning our clients trust

As Assistant Technical Services Manager, you’ll be working with our client and will build strong relationships through your proactivity and engagement. You’ll make sure that the client expectations are met each and every time, being the go-to person for any technical services related queries. 

Sound like you? To apply you need to have:

Ideal Experience

Bachelor’s degree in an Engineering discipline is preferred

Minimum of 5 years of relevant engineering management experience

Certification in Sustainability such as LEED, WELL will be an added advantage

Certification in Project Management such as PMP will be an added advantage

A high level of financial aptitude and budget management experience and the ability to ensure that services are offered in a timely, efficient and cost effective way.

Accompany with working experience in an old building will be an added advantage

Experience in digital buildings including IOT based system knowledge is an added advantage

Experience in managing minor projects will be an added advantage

Registered Electrical Worker (REW) is not a MUST

Required to be the first contact point to handle emergency cases during non working hours and holidays

Thorough understanding of building services design and engineering management

Ability to identify and implement opportunities for operational efficiency/improvements

and implement agreed solutions

Excellent verbal and written communication skills as well as presentation skills

Ability to develop and explain complex operational management information to senior

audiences

Be resilient, with high focus on achieving goals

High energy, flourishes in fast pace, dynamic environments

Customer centricity

Comfortable working in a challenging environment as part of a team and is comfortable

managing incidents and service failures

Able to adapt in a fast-paced working environment and versatile in meeting client changing

needs and requirements

Strong analytical, organization and administration skills

Strong problem solving skills

Electrical work installation certificate is not a “must” requirement

Good Korean and English speaking and listening skills 

Equipped with good business writing skills

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

Demonstrates proactive & professional approach to customer service and stakeholder

engagement

Ability to interact with a wide range of client staff, including senior levels

Ability to manage conflict and balance between client and firm requirements

People Management and Team Leadership – ‘I am a Team Player’

Ability to deliver requirements through a remote matrix-reporting team effectively,

promoting open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

Excellent planning & organizational skills to prioritize work and meet tight deadlines

Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’

Capacity to deal with ambiguity and solve complex problems effectively

Analytical, proven ability to solve problems using a quantitative approach

Proven ability to employ holistic approaches and looks at long term solutions

What you can expect from us 

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe, where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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