**DESCRIPTION** The **Assistant Store Manager** of Tech Support manages the technical support team and oversees the customer repair journey. You will ensure that "Radically Helpful" customer solutions are delivered through efficient technical processes and expert problem-solving. This role manages the Tech Leads and Technicians, ensuring they meet performance targets while maintaining the highest levels of experience integrity. Salary: $82k-88k/annually **RESPONSIBILITIES** + **Technical Oversight:** Oversee the technician repair process, monitor repair trends, and manage the ticket creation workflow. + **Solution Delivery:** Assess customer support needs upon arrival and provide immediate, effective solutions for standard technical problems. + **Complex Communication:** Translate complex technical processes into understandable terms for customers and less-technical team members. + **Team Supervision:** Manage technical personnel to meet and exceed assigned goals for revenue, productivity, and customer reputation. + **Operational Support:** Partner with management to review staffing forecasts for product launches and manage inventory for repair parts. + **Development:** Observe and coach associates to provide feedback on consumer experience technique effectiveness and technical service. **QUALIFICATIONS** **Success Profile & Skills** + **Nimble Learning:** Ability to quickly adapt to new technologies and support the team through rapid product evolutions. + **Instills Trust:** Displays high integrity while handling customer devices and ensuring personnel adhere to the Code of Business Conduct. + **Problem Solving:** Skilled at utilizing professional expertise to solve problems and resolve service escalations. + **Experience:** 3+ years of retail management in a high-touch technical customer solution environment. + **Education:** Bachelor of Arts Degree required. **ABOUT US** Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Administration **Position Type:** Full time **Business Unit:** Marketing **Salary Range:** $82,000.00 - $88,000.00 **Company:** Mosaic Sales Solutions US Operating Co, LLC **Req ID:** 19572