Duties & Responsibilities Customer Service & Store Experience Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast, friendly service. Assist the Store Director with total store CSI (Customer Satisfaction Index) and communicate resolutions to customers. Engage in suggestive selling and other sales techniques via phone, intercom announcements, and one‑on‑one interactions. Answer and respond to incoming calls; resolve customer complaints promptly. Address critiques relating to the store and/or employees, closing the loop between customer and employee relations. Store Operations & Merchandising Assist with total store operations, supporting Company and Division merchandising, operating, and sales initiatives. Drive sales performance, achieve gross profit goals, and manage expenses efficiently. Plan daily store operations and monitor production processes for compliance and profitability. Communicate with Operations Specialists to execute sales promotions and division programs. Ensure correct pricing, labeling accuracy, product rotation, and code‑date compliance throughout all departments. Conduct daily store condition inspections and coach employees based on findings. Compliance & Safety Ensure adherence to Company goals, policies, practices, and procedures across all departments. Implement and communicate safety and health initiatives; ensure consistent compliance in work practices. Maintain integrity in food safety and sanitation procedures. Review training compliance for Food Safety, HIPAA, COBC, Meat Grinding Logs, Texas Workplace Benefits, Food Handlers, and all other regulatory and company requirements. Enforce proper code dating for all products. Ensure compliance with scheduling guidelines, payroll procedures, Time Clock Policy, benefit plans, child labor laws, and employment regulations. Maintain accurate records according to legal and company retention standards. Ensure compliance with grooming standards and dress code. Leadership & Employee Relations Meet weekly with department managers to review ads, sales plans, and promotional strategies; ensure alternate manager coverage in the Store Director’s absence. Assist with staffing, recruiting, hiring, and training. Evaluate employee performance and support personnel decisions including promotions, disciplinary actions, and terminations. Identify training needs and ensure completion for key employees. Resolve employee relations issues—including discrimination, harassment, and off‑the‑clock concerns—working with HR as needed. Promote and maintain positive employee morale. Protect confidentiality regarding employees, store operations, and Company information. Provide clear direction and guidance to managers, supervisors, and associates. Financial & Inventory Management Ensure compliance with cash‑handling procedures and safeguarding of Company assets. Control shrink and maintain inventory levels aligned with Division guidelines. Develop operating budgets and manage in‑store operating, maintenance, and supply costs. Prepare sales and inventory reports; conduct physical inventory every 4 weeks. Ensure accurate counts of merchandise, supplies, and equipment; oversee audits and reclamation processes. Understand and utilize reports including P&L, S&P, invoices, and other store reporting tools. Community & Vendor Relations Maintain positive community relations and communication with manufacturers, vendors, and corporate contacts. Monitor market conditions, competitive activity, and emerging trends. Foster strong working relationships with vendors and Warehouse partners. Technical & Administrative Operate store equipment including pallet jacks, hand trucks, safety cutters, Sterilox machine, and related tools. Perform receiving duties including breaking down loads, verifying orders, inspecting product quality, reporting shortages, and stocking/rotating product. Ensure compliance with temperature controls, storage guidelines, retail labeling laws, and federal/state regulations. Operate computer software and electronic ordering devices; basic proficiency in Excel, Word, PowerPoint, and email required. Complete required reports, logs, and administrative paperwork accurately and on time. Other Responsibilities Implement emergency procedures for equipment or software malfunctions. Recommend store equipment or building repairs as needed. Perform all duties safely, accurately, and with integrity; model Courtesy, Dignity, and Respect in all interactions. Perform other necessary and assigned duties.