DUTIES AND RESPONSIBILITIES Customer Service & Store Image Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service. Assist Store Director with total store CSI (Customer Satisfaction Index) and communicate resolutions to customers. Engage in suggestive selling and other sales techniques via phone, intercom announcements, and one-on-one interactions. Answer and respond to incoming calls appropriately; resolve customer complaints. Close the loop between customer and employee relations by addressing critiques of store and/or employees. Store Operations & Merchandising Assist with total store operations, implementing Company and Division merchandising, operating, and sales initiatives. Drive sales, achieve gross profit, and manage expenses. Plan daily operations and monitor production processes for compliance and profitability. Communicate with Operation Specialists for support on promotions and programs. Ensure proper execution of sales promotions and division programs. Leadership & Communication Communicate Company goals, objectives, policies, and procedures to department managers and employees. Ensure compliance within all departments and set total store expectations. Meet weekly with department managers to review ads, sales plans, and promotions; ensure alternate manager conducts meetings in Store Director’s absence. Provide clear guidance and instruction to managers, supervisors, and employees. Safety, Compliance & Training Implement and communicate Company safety and health initiatives; emphasize compliance in all work practices. Maintain integrity in food safety and sanitation practices across all departments. Review training and ensure compliance with: Food Safety and Sanitation HIPAA COBC (Code of Business Conduct) Meat Grinding and Tracking Log Texas Workplace Benefits Plan Manager Food Handlers Manager Maintain working knowledge of company policies and guidelines as outlined in the Employee Handbook. Ensure proper code dating for all products. Oversee compliance with scheduling initiatives, payroll guidelines, Time Clock Policy, benefit plans, child labor laws, and employment regulations. Maintain accurate records consistent with law and retention policies. Ensure compliance with grooming standards and dress code. Personnel Management Assist with staffing, recruiting, hiring, and training within the store. Evaluate employee performance and assist with personnel decisions (promotion, termination, disciplinary action). Identify training needs for key employees and ensure completion. Resolve employee relations issues (discrimination, harassment, violations of law) with HR support. Build and maintain positive employee morale. Safeguard confidentiality of employees, store sales, and Company information. Financial & Inventory Control Oversee compliance with cash handling procedures, accounting of sales, and safeguarding Company assets. Control shrink and maintain inventory levels per Division guidelines. Develop operating budgets and control operating, maintenance, expense, and supply costs. Prepare sales and inventory reports; conduct physical inventory every 4 weeks. Ensure accurate inventory of merchandise, supplies, and equipment. Understand and utilize reports (P&L, S&P, invoices, etc.). Supervise reclamation processing and maintain orderly backroom conditions. Recommend expenditures for equipment and building improvements. Store Conditions & Merchandising Standards Maintain good store conditions, product quality, rotation, labeling standards, and code date compliance. Conduct daily inspections and coach employees on standards. Ensure merchandise is correctly priced, displayed, and shelves are clean and maintained. Implement emergency procedures for equipment/software malfunctions. Community & Vendor Relations Create and maintain positive community relations. Develop and maintain communication channels with manufacturer representatives, Store, Division, and Corporate personnel. Monitor market conditions, trends, and competitors’ activities. Maintain good rapport with vendors and Warehouse. Technical & Equipment Skills Operate equipment such as pallet jack, hand truck, scissors, knives, safety cutters, and Sterilox machine. Perform receiving duties: break down loads, verify orders, inspect quality, report shortages, stock and rotate product. Adhere to temperature and storage guidelines; follow proper packaging techniques. Ensure compliance with retail labeling laws, federal/state regulations, and Company policies. Operate computer software and electronic ordering devices; basic knowledge of Excel, Word, PowerPoint, and email required. General Responsibilities Perform all job duties safely, accurately, and with honesty and integrity. Treat all employees consistently, fairly, and with Courtesy, Dignity, and Respect. Other necessary and required duties as assigned.