DUTIES AND RESPONSIBILITIES Customer Service & Store Experience Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service. Assist Store Director with total store CSI (Customer Satisfaction Index) and communicate resolutions to customers. Engage in suggestive selling and other sales techniques via phone, intercom announcements, and one-on-one interactions. Answer and respond to incoming calls; resolve customer complaints promptly. Close the loop between customer and employee relations by addressing critiques of store and/or employees. Store Operations & Merchandising Assist with total store operations, implementing Company and Division merchandising, operating, and sales initiatives. Drive sales, achieve gross profit goals, and manage expenses. Plan daily operations and monitor production processes for compliance and profitability. Communicate with Operation Specialists to execute sales promotions and division programs. Ensure proper pricing, labeling standards, product rotation, and code date compliance across all departments. Conduct daily inspections of store conditions and coach employees accordingly. Compliance & Safety Ensure compliance with Company goals, policies, practices, and procedures across all departments. Implement and communicate safety and health initiatives; emphasize compliance in all work practices. Maintain integrity in food safety and sanitation practices for all departments. Review training and ensure compliance with Food Safety, HIPAA, COBC, Meat Grinding Logs, Texas Workplace Benefits, Food Handlers, and other company/state requirements. Enforce proper code dating for all products. Ensure compliance with scheduling initiatives, payroll guidelines, Time Clock Policy, benefit plans, child labor laws, and employment regulations. Maintain accurate records consistent with law and retention policies. Comply with grooming standards and dress code. Leadership & Employee Relations Meet weekly with department managers to review ads, sales plans, and promotions; ensure alternate manager coverage if Store Director is absent. Assist with staffing, recruiting, hiring, and training within the store. Evaluate employee performance and assist with personnel decisions (promotions, terminations, disciplinary actions). Identify training needs for key employees and ensure completion. Resolve employee relations issues (discrimination, harassment, off-the-clock work) with HR guidance. Build and maintain positive employee morale. Safeguard confidentiality regarding employees, store sales, and Company information. Provide clear guidance and instruction to managers, supervisors, and employees. Financial & Inventory Management Oversee compliance with cash handling procedures, accounting of sales, and safeguarding Company assets. Control shrink and maintain inventory levels per Division guidelines. Develop operating budgets and control in-store operating, maintenance, and supply costs. Prepare sales and inventory reports; conduct physical inventory every 4 weeks. Ensure accurate inventory of merchandise, supplies, and equipment; oversee audits and reclamation processes. Understand and utilize reports including P&L, S&P, invoices, and other store reports. Community & Vendor Relations Maintain positive community relations and communication channels with manufacturers, vendors, and corporate personnel. Monitor market conditions, trends, and competitors’ activities. Maintain good rapport with vendors and Warehouse. Technical & Administrative Operate related equipment (pallet jack, hand truck, safety cutters, Sterilox machine). Perform receiving duties: break down loads, verify orders, inspect quality, report shortages, stock and rotate product. Ensure compliance with temperature and storage guidelines, retail labeling laws, and federal/state regulations. Operate computer software and electronic ordering devices; basic knowledge of Excel, Word, PowerPoint, and email required. Process and complete required reports and administrative paperwork as needed. Other Responsibilities Implement emergency procedures for equipment/software malfunctions. Recommend expenditures for store equipment and building repairs. Perform all duties safely, accurately, and with integrity; treat all employees with Courtesy, Dignity, and Respect. Other necessary and required duties as assigned.