Job Title: Quality Assistant Director 

 

Job Summary:

                                                  

Job Description Summary: CASES is seeking a Quality Assistant Director to assist the implementation of continuous quality improvement and program performance evaluation of CASES programs. The ideal candidate is experienced in the standards of care, regulatory body policies, and regulations administered by the New York State Office of Mental Health (OMH), NYS Office of Addiction Services and Supports (OASAS), NYC Department of Health and Mental Health (DOHMH), NYS Office of the Medicaid Inspector General (OMIG), NYS Department of Health (DOH), NYC Mayor’s Office of Criminal Justice (MOCJ), Health Insurance Portability and Accountability Act (HIPAA), 42 CFR Part 2 Confidentiality for Substance Use Disorder Treatment, NYS Justice Center for the Protection of People with Special Needs, Health Home Care Management, and Medicaid Managed Care Organizations (MCO).

The Quality Assistant Director will possess proficiency in trauma-informed practices, assessment, treatment planning, harm reduction, diagnosis, client documentation, incident reporting, person-centered care, training, treatment of people living with serious mental illness, co-occurring substance use disorders, co-morbid medical conditions, and assistance for justice-involved individuals. CASES seeks a forward thinking and critical analyst that is responsive, detail-oriented, and a team player who is competent in timely deliverables.

The ideal candidate will enjoy exercising innovative operational practices, training, and coaching CASES staff in regulatory standards of care, compliance, and continuous quality improvement/assurance.

This is a remote position with requirements and expectations to be in the office for regulatory audits, stakeholder presentations, monthly meetings that require in-person participation, and the delivery of staff training. When working in-person the Quality Assistant Director will be onsite at a CASES office in Central Harlem, South Bronx, and Downtown Brooklyn.

 

Shift Hours: This position is full-time Monday – Friday from 9:00 AM – 5:00 PM.

 

Salary: The salary for the role is $80,000 per year.

  

Location Address:  151 Lawrence Street, Brooklyn, N.Y. 11201. Our office is easily accessible by public transportation. 

 

Workplace Flexibility: Remote - requirements and expectations to be in the office for regulatory audits, stakeholder presentations, monthly meetings that require in-person participation, and the delivery of staff training.

 

What You Will Be Doing: 

Demonstrate a commitment to diversity, equity, and inclusion through continuous development and modeling inclusive behaviors.Develop and deliver training programs on policies and procedures, documentation, incident reporting, and standards of care to meet the needs of new hires, and each treatment program, in compliance with local, state, and federal regulations.Monitor and complete timely utilization review (UR) of client documentation for medical necessity. Verify the implementation of UR procedures for admission, continuing stay, and discharge; develop recommendations shared with program leadership and monitor how UR assessments are implemented by the treatment team. · Develop and modify existing policies, procedures, and guidelines, to adhere to regulatory standards and practices. Support risk management practices for clients living with high vulnerability and poor outcomes related to suicide, violence, and medical problems—working collaboratively with treatment program managers on quality of care and evidence-based treatment services.Coordinate and facilitate incident reporting in according to NYS Part 524 regulations and CASES Incident Reporting Communication Management by promoting effective staff onboarding and training. Ensure incidents are documented, investigated, and appropriately reviewed. Facilitate incident committee meetings to monitor and assist program incident reporting, incident review committees, and corrective action implementation. Complete incident review meetings, minutes, and follow-up procedures and practices. Assist the Quality Director and Compliance Officer with internal special investigations and client grievances, while maintaining a high level of confidentiality and reporting accuracy. Serve as Special Investigator with the Director of Quality for reports of abuse and neglect made to the Justice Center. Independently conduct chart reviews and program audits to confirm client records meet standards of care, evidenced-based best practices, licensing regulations, governing bodies, State and MCO Medicaid regulations. Operate as a liaison with program leadership, the Quality Director, and regulatory bodies that include, but are not limited to the Justice Center. Coordinate continuous quality improvement (CQI) initiatives with treatment program managers to improve program performance and client outcomes. Monitor and ensure programs comply with client privacy and release of confidential protected healthcare information, including HIPAA and 42 CFR confidential protected healthcare information, including HIPAA and 42 CFR Part 2 Confidentiality for Substance Use Disorder Treatment.Interpret and analyze program performance data to present findings, recommendations, and assist implementation. Conduct real-time review and approval of documentation that will be shared with criminal legal system stakeholders about client status and progress in treatment. Support periodic review and revision of policies and procedures, and updates to the electronic health records (Foothold, AWARDS, Qualifacts, CareLogic, ECM/Salesforce). Conduct client perception of care surveys and integrate findings into QI activities. Help ensure we maintain a safe working environment by reporting any hazards or unsafe conditions, e.g., liquid spill in hallway, to the appropriate facilities staff member or supervisor.Other duties as assigned by the Quality Director.

What We Are Looking For:

Licensed Master Social Worker or Licensed Mental Health Counselor with at least 5 years of quality improvement/assurance and/or compliance, or equivalent, experience with NYS licensed programs or programs that treats people with behavioral health needs. Maintain a high degree of accuracy along with attention to detail. Exhibit a high proficiency of critical thinking skills to independently respond to incidents. Prioritize assignments and meet stringent deadlines. Ability to provide strengths-based constructive feedback, deal with sensitive issues, and maintain confidentiality, all with a focus on improved quality. Value diversity, equity, forward-thinking, mission-driven, and contribute to an inclusive work environment.Excellent verbal, written, presentation, and interpersonal skills. Proficient with MS Office (Word, Excel, PowerPoint, Outlook, OneDrive, Teams, and SharePoint).

  

Employee Benefits: 

CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including:   

Medical Dental Vision Vacation and Paid Time Off – starting at 25 days-off annually, plus an additional summer self-care day12 Paid Holidays per yearRetirement 403b Competitive matching up to 6%Employee Referral ProgramVisit www.cases.org/careers/ to learn more about benefits offered by the CASES

Our Values

At CASES, we like to move with PURPOSE, which reflects our values:

PEOPLE| Hold people’s stories with dignity

UNITY| Commit to a shared mission

RESPECT| Celebrate the strength of diversity

PROGRESS| Always work to improve

OPTIMIZE| Make the best use of resources

SOLUTIONS| Work together to solve problems

EMPATHY| Seek to understand others

Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for.  
 

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.

Monday - Friday, 9am to 5pm
35 hours per week excluding breaks