Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

The position is responsible for supporting the Park Services department & overseeing park Team Members. This person will ensure that the Theme Park environment is consistently maintained in a clean, safe & presentable manner while complying with all procedures & regulatory requirements.  In addition this person will be responsible for implementing departmental programs focusing on Team Member & Guest Satisfaction.

Essential Functions

Manages daily operation of Park Services Team Members. Ensures that facility cleanliness standards are maintained at all timesMentors and counsels Team Members and enforce appropriate policies and procedures ensuring that everything is within compliance of departmental standardsLead workforce planning; reward and recognition; employee events, and TSAT action planningDirectly oversees and manages a group of employees in Day OperationsProvide work direction counseling, coaching and performance reviews to hourly staffDevelop and implements programs to improve guest and Team Member satisfaction.  Ensure appropriate and timely investigation and responses to guest and Team Member concernsEnsures daily operating logs and employee records are accurately maintainedEnsures that all safety procedures are understood and followed by providing up to date safety training to all Team MembersKnowledge of operating budgets and adjusts operations as necessary to identify and control budgets.Conduct quality control inspections of all assigned areasEnsures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationshipsActs as EHS Safety Team representative for Team MembersActs as crisis management including Guests’ and Team Member Medical/Emergency situations. Performs other duties as assigned

QualificationsHigh School or GED required.Minimum 4 years of Operations management/team leadership experience; or equivalent combination of education and experience.Must be available to work on weekends, holidays and nights as required

Desired Characteristics

Possess excellent written and verbal skills to effectively communicate with all levels of the organizationStrong focus on planning and organizing work loadProficient in Microsoft programs (Word & Excel)Theme Park Operations knowledgeExperience managing in a union environmentStrong interpersonal and analytical skillsProactive thinker/self-starterExperience leading a high-volume workforce

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $70,000 - $80,000

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].