JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Soft Services Operations

Oversee daily soft services activities including cleaning, housekeeping, waste management, landscaping, pest control, security, and front-of-house services (as applicable).

Ensure services are delivered in line with SLAs, KPIs, and company standards.

Conduct routine inspections and audits to maintain cleanliness, hygiene, and presentation standards.

Team Supervision

Supervise and coordinate soft services staff and subcontractors on shift.

Support staff with task allocation, attendance monitoring, and performance feedback.

Escalate staffing or performance issues to the supervisor/manager as required.

Health, Safety & Compliance

Ensure compliance with HSE policies, site rules, and safe working practices.

Report incidents, hazards, and near misses promptly.

Ensure proper use of PPE, chemicals, equipment, and cleaning materials.

Customer & Stakeholder Support

Act as a first point of contact for soft services-related queries or complaints.

Respond promptly and professionally to service requests and issues.

Maintain positive working relationships with tenants, visitors, and internal teams.

Reporting & Documentation

Maintain service logs, inspection reports, and daily checklists.

Assist with tracking consumables, inventory, and basic cost control.

Support audits and inspections by management or external authorities.

Qualifications & Experience

High school diploma or equivalent (technical/facilities training is an advantage).

2–4 years’ experience in facilities management or soft services operations.

Experience supervising staff or contractors is preferred.

Skills & Competencies

Good understanding of soft services operations and standards.

Basic knowledge of health & safety regulations.

Strong communication and interpersonal skills.

Ability to work independently and handle multiple tasks.

Basic computer skills (email, reporting, checklists).

Working Conditions

Shift-based role; may include weekends or public holidays.

Requires site presence and occasional physical activity.

Performance Indicators (KPIs)

Service quality and compliance scores

Customer satisfaction and complaint resolution

Health & safety compliance

Staff attendance and task completion

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.