“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. + 19,000 trained professionals + 300+ locations worldwide + Fortune 500 + Globally unified systems Scope of Position: To lead and manage a Customs brokerage department within a branch so that the department has strong technical expertise, flawless operational execution, strong infrastructure, strong and knowledgeable personnel, strong customs compliance, efficiency, profitability, and continual growth.   Major Duties and Responsibilities: Administration and Personnel Management • Manage and monitor service execution within the Customs brokerage department • Help manage capacity and resource needs for the department • Ensure that department is properly staffed, structured and organized • Manage timely and effective staff evaluations and reviews • Provide feedback, coaching, mentoring to staff on an ongoing basis • Manage staff for continual growth in skills and expertise • Prepare and execute personal goals • Assist staff in preparing personal goals • Make certain that all staff members complete annual training in required timeframes • Make certain that new employees receive all mandatory training in required timeframes • Maintain highest compliance levels for all necessary and applicable Customs and other government agency controls and requirements • Ensure that company controls, policies, procedures, processes, applications, tools, and systems are understood and implemented • Ensure oversight, including self-assessments and monitoring so that issues are resolved at the root cause level • Help prepare and execute department business plan and goals. Operations, Compliance and Customs Expertise Provide deskside training to department as needed in these specific areas: o Expeditors’ customs policies, controls, procedures and processes o Operational and customer service execution o Customer communication, interaction, development and maintenance, o Expeditors’ applications, tools, systems and their usage o Client specific requirements + At least 3 years of Customs/FTZ Brokerage Experience with Expeditors' Internal System + At least 1-2 years of lead/supervisory experience + Well-rounded knowledge of the HTSUS + Well-rounded knowledge of the Title 19 of the Code of Federal Regulations + Well-rounded knowledge of the Foreign-Trade Zones Manual + Knowledge and experience with Participating Government Agencies + The ability to troubleshoot and solve problems quickly and effectively + Strong Management Skills + Must be able to commute to the Pullman/El Paso Facility + High School Degree or equivalent required + Must be legally authorized to work in the United States + Must have the ability to work overtime and/or weekends in support of the department needs + Fluent in English and Spanish, both written and verbal + Good computer skills (Word, Excel, and familiarity with PowerPoint) + Comfortable with numbers and basic mathematical skills + Familiarity with 10-key usage + Ability to multi-task and prioritize throughout the workday while remaining focused and organized + Demonstrated ability to be pro-active in thought and action + Strong organizational Skills + Analytical with a strong attention to detail + Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results + Ability to work independently and in a collaborative team environment + Willing to pitch in and help on last minute projects or assist team members + Excellent written, verbal, and interpersonal communication skills + Has a demonstrated strong work ethic, and reliability + Comfortable working in a professional business environment + Proven ability and desire to learn new software and technologies + Knowledge of Expeditors Internal System Preferred + Undergraduate Degree Preferred + Customs Brokerage License or Actively pursuing and taking the exam Expeditors offers excellent benefits: + Paid Vacation, Holiday, Sick Time + Health Plan: Medical + Life Insurance + Employee Stock Purchase Plan + Training and Personnel Development Program + Growth opportunities within the company