Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

19,000 trained professionals300+ locations worldwideFortune 500Globally unified systems

Job Description

Scope of Position:

To lead and manage a Customs brokerage department within a branch so that the department has

strong technical expertise, flawless operational execution, strong infrastructure, strong and

knowledgeable personnel, strong customs compliance, efficiency, profitability, and continual

growth.

 

Major Duties and Responsibilities:

Administration and Personnel Management

• Manage and monitor service execution within the Customs brokerage department

• Help manage capacity and resource needs for the department

• Ensure that department is properly staffed, structured and organized

• Manage timely and effective staff evaluations and reviews

• Provide feedback, coaching, mentoring to staff on an ongoing basis

• Manage staff for continual growth in skills and expertise

• Prepare and execute personal goals

• Assist staff in preparing personal goals

• Make certain that all staff members complete annual training in required

timeframes

• Make certain that new employees receive all mandatory training in required

timeframes

• Maintain highest compliance levels for all necessary and applicable Customs and

other government agency controls and requirements

• Ensure that company controls, policies, procedures, processes, applications,

tools, and systems are understood and implemented

• Ensure oversight, including self-assessments and monitoring so that issues are

resolved at the root cause level

• Help prepare and execute department business plan and goals.

Operations, Compliance and Customs Expertise

Provide deskside training to department as needed in these specific areas:

o Expeditors’ customs policies, controls, procedures and processes

o Operational and customer service execution

o Customer communication, interaction, development and maintenance,

o Expeditors’ applications, tools, systems and their usage

o Client specific requirements

QualificationsAt least 3 years of Customs/FTZ Brokerage Experience with Expeditors' Internal SystemAt least 1-2 years of lead/supervisory experienceWell-rounded knowledge of the HTSUSWell-rounded knowledge of the Title 19 of the Code of Federal RegulationsWell-rounded knowledge of the Foreign-Trade Zones ManualKnowledge and experience with Participating Government AgenciesThe ability to troubleshoot and solve problems quickly and effectivelyStrong Management SkillsMust be able to commute to the Pullman/El Paso FacilityHigh School Degree or equivalent requiredMust be legally authorized to work in the United StatesMust have the ability to work overtime and/or weekends in support of the department needsFluent in English and Spanish, both written and verbalGood computer skills (Word, Excel, and familiarity with PowerPoint)Comfortable with numbers and basic mathematical skillsFamiliarity with 10-key usageAbility to multi-task and prioritize throughout the workday while remaining focused and organizedDemonstrated ability to be pro-active in thought and actionStrong organizational SkillsAnalytical with a strong attention to detailEffective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsAbility to work independently and in a collaborative team environmentWilling to pitch in and help on last minute projects or assist team membersExcellent written, verbal, and interpersonal communication skillsHas a demonstrated strong work ethic, and reliabilityComfortable working in a professional business environmentProven ability and desire to learn new software and technologiesKnowledge of Expeditors Internal System PreferredUndergraduate Degree PreferredCustoms Brokerage License or Actively pursuing and taking the exam

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the company