**Job Description** **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types. **How you will contribute** You will: + Serve as a dedicated contact (business partner) for a defined set of customers for order management + Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes) + Have regular direct contact with customers (supply chain or buying department) regarding logistics + Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs + Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant country + Organize transport via third-party logistic operators and ensure on time delivery **What you will bring** A desire to drive your future and accelerate your career and the following experience and knowledge: + Good numerical, analytical and logical reasoning skills + Microsoft office applications + High-level of SAP competence + Within an FMCG/CPG company + A customer-facing role in customer service, logistics or sales + An order-to-cash environment + Good knowledge of the total supply chain/order-to-cash process + Strong analytical and problem-solving skills **More about this role** **Job Purpose:** The Assistant Manager – OTC is responsible for overseeing the end-to-end Order to Cash process to ensure timely invoicing, collections, credit management, and customer account reconciliation. This role supports business operations by maintaining customer satisfaction, and adhering to internal controls and compliance. **Key Responsibilities:** **Order Management:** + Coordinate with Sales, Customer Service, and Supply Chain teams to ensure accurate and timely order processing. + Monitor order fulfilment to ensure deliveries are completed as per SLAs. + Resolve order discrepancies or delivery issues in coordination with relevant teams. + Responsible for managing replenishment system for General Trade (CRS/VMI) **Billing & Invoicing:** + Oversee accurate and timely generation of invoices in SAP/ERP systems. + Ensure proper documentation and GST compliance for all invoices. + Manage debit/credit note processing and approvals. **End to End management of export customers:** + Manage order generation to supply planning to billing for Nepal, Bhutan markets **Credit Management:** + Assist in systemic credit check, management & invoices for Seasonal SKUs **Dispute Management:** + Investigate and resolve disputes related to pricing, invoicing, deductions, and returns. + Liaise with internal stakeholders to ensure quick resolution and customer satisfaction. **Compliance & Reporting:** + Maintain accurate documentation and audit trails. + Prepare monthly MIS reports and KPIs related to OTC performance. **Education / Certifications:** + **Education:** Bachelor’s degree in Commerce / Finance / Business Administration; MBA or CA Inter preferred. **Job specific requirements:** + **Experience:** 4–7 years of experience in Supply chain in FMCG (OTC preferred), consumer goods, or a high-volume business environment. **Key Skills and Competencies:** + Strong understanding of end-to-end OTC processes in an FMCG environment. + Proficiency in SAP (SD/FI modules) or other ERP systems. + Analytical mindset with proficiency in Excel and reporting tools. + Excellent communication and stakeholder management skills. Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy **Business Unit Summary** **Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has been in India for over 70 years, making sure our mouth-watering and well-loved local and global brands such as** **_Cadbury_** **chocolates,** **_Bournvita_** **and** **_Tang_** **powdered beverages,** **_Oreo_** **and** **_Cadbury Bournvita_** **biscuits, and** **_Halls_** **and** **_Cadbury Choclairs Gold_** **candies get safely into our customers hands—and mouths** **_._** **Headquartered in Mumbai, the company has more than 3,300 employees proudly working across sales offices in New Delhi, Mumbai, Kolkata and Chennai and in manufacturing facilities at Maharashtra, Madhya Pradesh, Himachal Pradesh and Andhra Pradesh, at our global Research & Development Technical Centre and Global Business Hub in Maharashtra and in a vast distribution network across the country. We are also proud to be recognised by Avatar as the Best Companies for Women in India in 2019 – the fourth time we’ve received this award.** Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. **Job Type** Regular Order Management (OTB) Customer Service & Logistics At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity! Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.