_We’re looking for an_ **_Assistant Manager, Compliance Controls Governance_** _to join our Integrated Compliance Services team at MBPS. In this role, you will play a key role in supporting the development, standardization, and maintenance of the organization’s control documentation. This role supervises a small team who works closely with process owners, compliance teams, and internal audit to ensure that control references and procedures are clearly defined, consistently formulated, accurate, complete, audit-ready and aligned with regulatory expectations._ **Position Responsibilities:** + Coordinate task assignments and proactively monitor progress to address delays and ensure timely delivery of documentation requirements. + Provide hands-on coaching and guidance to team members, helping resolve challenges and elevate the quality of outputs. + Support the drafting and enhancement of control references and procedures by identifying gaps and ensuring process descriptions are clear, complete, and aligned with operational realities. + Apply and reinforce the use of standardized templates, formats, and terminology to promote consistency and reduce rework. + Contribute to quality assurance efforts by identifying documentation issues and recommending corrective actions to improve clarity and accuracy. + Assist in implementing and maintaining documentation best practices, addressing inefficiencies and promoting continuous improvement. + Collaborate with process owners and compliance partners to gather, validate, and refine information, resolving discrepancies and ensuring completeness. + Review and verify the accuracy of control procedure ownership, flagging outdated or missing assignments for resolution. + Facilitate interviews and working sessions to uncover process details and ensure documentation reflects actual practices. + Support audit and regulatory reviews by preparing and organizing relevant documentation and providing insights to clarify control design and execution. + Identify and propose enhancements to documentation tools, templates, and workflows to improve efficiency and usability. + Participate in initiatives aimed at strengthening audit readiness and streamlining documentation processes. + Promote a culture of accuracy, compliance, and accountability by modeling best practices and encouraging proactive problem-solving. + Contribute to the integration of documentation efforts with broader compliance and risk management initiatives. + Translate stakeholder discussions into clear, actionable documentation, leveraging analytical skills and attention to detail. + Build collaborative relationships across teams to resolve documentation challenges and support process improvements. + Perform other related tasks that contribute to team objectives and operational excellence. **Required Qualifications:** + With at least 3-5 years of experience in compliance, risk management, or audit within financial services + With at least 2+ years in a leadership role + Proven strong understanding of control environments, regulatory frameworks and documentation standards + Intermediate Microsoft office skills + Excellent communication, stakeholder engagement, and analytical skills. + Bachelor’s degree, preferably related to Banking, Finance, Insurance, Accounting or related course **Preferred Qualifications:** + Certified Public Accountant (CPA), Certified Internal Auditor (CIA), or Certified Anti-Money Laundering Specialist (CAMS) designation is a plus. + Excellent organizational skills + Excellent written and verbal communication skills in negotiating, influencing, and relationship building skills. + Ability to solve problems and excellent execution of the action plans + Strong ethical compass and discipline + Ability to work independently and collaboratively with all levels of management in the organization. + Ability to facilitate decision making across groups in the company. + Ability to set priorities, managing overlapping timelines and competing demands + Comprehensive knowledge of the financial services industry and regulatory environment with an advanced understanding of the Company’s business + Ability to represent business internally within the company and externally outside of the company (e.g. regulators, industry peers) **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido