**Description** At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** At American Express, we’re focused on delivering marketing that’s smart, scalable, and built to perform. Strong ways of working, clear governance, and great collaboration help our teams move faster, protect the brand, and deliver for our customers. As **Assistant Manager, Marketing Excellence** , you’ll support acquisition teams by improving how we work day to day. You’ll help streamline processes, strengthen operational frameworks, and keep information flowing clearly and consistently across channels. By making it easier for teams to execute well, you’ll help drive faster, more effective acquisition outcomes while supporting the high standards that define the American Express brand. **Key responsibilities include:** Distribution & Communications Excellence + Navigate and drive progress through the governance processes to enable new acquisition initiatives and capabilities + Support audit activities across Acquisition by preparing materials, coordinating responses and helping track action closure + Assist with ORE reviews and remediation communications ensuring issues are documents, addressed and reported accurately. + Provide support on key risk and compliance tasks and broader risk uplift initiatives. + Champion internal training, platforms and systems to ensure continuous improvement. + Support Acquisition team’s issue management, control management, and testing execution. + Review Customer Complaints, and drive action plans for resolution. **Minimum Qualifications** + Exceptional organisational and stakeholder-management skills. + Team player who is flexible and maintains a positive attitude through ongoing change management + Highly effective communication style (written and verbal) with the ability to collaborate and influence at all levels and with multiple stakeholders within an organisation + Ability to manage multiple projects and deadlines in a fast-paced environment. + Creative problem-solving skills and attention to detail + Autonomy in managing complex process, identifying gaps and driving improvement + Familiarity with regulatory compliance in financial services is an advantage. **Preferred Qualifications** + Understanding of marketing governance, operational risk, compliance frameworks and controlled process executions is a plus but not essential Knowledge of marketing channels including media, website and email **Qualifications** We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Marketing **Primary Location:** Australia-New South Wales-Sydney **Schedule** Full-time **Req ID:** 25021669