Duties & Responsibilities Customer Service & Sales Maintain an atmosphere of enthusiastic customer awareness with a focus on providing fast and friendly customer service. Assist customers by offering product suggestions to enhance their shopping experience. Engage in suggestive selling through telephone interaction, in‑store intercom announcements, and one‑on‑one conversations. Answer and respond to incoming calls appropriately; resolve customer complaints and escalate to the Store Director as needed. Store Leadership & Operational Support Serve as the leader responsible for total store operations in the absence of the Store Director (see Store Director job description). Assist with planning daily operations and monitoring production processes according to company procedures and profitability goals. Maintain knowledge of all duties performed by department employees, including opening/closing, dairy, and frozen operations. Monitor employee productivity and provide guidance as needed. Schedule employees to ensure appropriate coverage and high service levels (may be assigned as needed). Merchandising, Display & Department Standards Build grocery displays; rotate products; remove outdated or spoiled items; maintain cleanliness across the work area and department. Implement effective promotional and seasonal displays to support sales initiatives. Ensure merchandise is correctly priced, properly displayed, and shelves are well‑maintained and clean. Uphold and enforce department standards and requirements. Ensure proper code‑dating procedures for all products within the department. Supervision, Training & Employee Development Schedule, supervise, train, and assign duties to department staff. Train employees in store policies, sales approaches, and record‑keeping procedures. Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook. Inventory Management & Reporting Prepare sales and inventory reports; participate in physical inventory every six months. Control inventory to maintain adequate product quantity, quality, and freshness. Stock and rotate products in alignment with division directives. Assist with ordering grocery products and maintaining proper inventory levels. Supervise reclamation processing and ensure orderly, in‑stock conditions in the back room and all grocery areas. Manage shrink and cost effectively. Product Handling, Equipment & Safety Implement correct product preparation techniques. Operate related equipment such as pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines. Perform receiving duties including breaking down loads, verifying invoices, inspecting product quality, reporting shortages, stocking, and rotating product. Adhere to temperature control, storage guidelines, and proper packaging techniques. Ensure safety, cleanliness, and sanitation in work areas, coolers, equipment, and display spaces. Comply with workplace safety rules and regulations. Follow emergency procedures during equipment or software malfunctions. Administrative Duties Complete, maintain, and monitor daily log sheets, sales and labor documentation, and other required paperwork. Maintain accurate department records and administrative reports. Operate computer software and electronic ordering devices for product ordering. Comply with retail labeling laws, federal and state regulations, company policies, and code‑dating standards. Attend and participate in sales meetings as needed; communicate department performance, sales goals, and opportunities to employees. Professionalism & Standards Uphold company grooming standards and dress code requirements. Perform all duties safely, accurately, and with honesty and integrity. Carry out any other necessary or assigned responsibilities.