Assistant Front Office Manager ( Local)
kempinski
Assistant Front Office Manager\t( Local)\t
Description\n
Assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service in accordance with the policies, procedures and Kempinski Standards. Also responsible for upselling rooms to maximize the room revenue. scheduled to work on a different shift than the Front Office Manager; their job responsibilities are the extension of the Front Office Manager’s responsibilities to ensure continuity and maintenance of standards.
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Key Responsibilities
\n Direct front office operation such as checking in, checking out, and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards, and focusing on guests’ satisfaction and needs.\n Participate in the development, implementation, and review of the policies, procedures, practices, and standards.\n Select, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front office operations.\n Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling.\n Maintain high visibility during peak period in order to ensure smooth running of operations, promote good public relations, take corrective actions, and handle customers’ complaints to ensure their satisfaction.\n Greet VIP guests upon their arrival and escort them to their room. Establish a good rapport and offer assistance for the duration of their stay.\n Coordinate front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering, and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment.\n Identify training needs, plan training activities, and oversee their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities.\n Assist in the preparation of the annual budget and the manning guide, and manage within Budgetary guidelines. \n Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events, and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.\n Accomplish a set of administrative duties such as leading and attending meetings, writing reports and memos, and other specific duties related to the job function. \n
Skills, Knowledge and Expertise\n1 to 3 years experience in a Front Office management position Preferably in a 5 star hotel.\nExcellent MS Office knowledge.\nExcellent Opera knowledge\nStrong coaching skills, performance management, and conflict resolution.\nPro-active hospitality skills including guest service skills.\nExcellent organizational and time management skills.\nExcellent communication skills.\nEnglish - excellent oral and written skills.\n
BenefitsFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: Egypt - Safaga
Reporting To: Front Office Manager
Description\n
Assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service in accordance with the policies, procedures and Kempinski Standards. Also responsible for upselling rooms to maximize the room revenue. scheduled to work on a different shift than the Front Office Manager; their job responsibilities are the extension of the Front Office Manager’s responsibilities to ensure continuity and maintenance of standards.
\n
Key Responsibilities
\n Direct front office operation such as checking in, checking out, and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards, and focusing on guests’ satisfaction and needs.\n Participate in the development, implementation, and review of the policies, procedures, practices, and standards.\n Select, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front office operations.\n Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling.\n Maintain high visibility during peak period in order to ensure smooth running of operations, promote good public relations, take corrective actions, and handle customers’ complaints to ensure their satisfaction.\n Greet VIP guests upon their arrival and escort them to their room. Establish a good rapport and offer assistance for the duration of their stay.\n Coordinate front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering, and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment.\n Identify training needs, plan training activities, and oversee their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities.\n Assist in the preparation of the annual budget and the manning guide, and manage within Budgetary guidelines. \n Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events, and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.\n Accomplish a set of administrative duties such as leading and attending meetings, writing reports and memos, and other specific duties related to the job function. \n
Skills, Knowledge and Expertise\n1 to 3 years experience in a Front Office management position Preferably in a 5 star hotel.\nExcellent MS Office knowledge.\nExcellent Opera knowledge\nStrong coaching skills, performance management, and conflict resolution.\nPro-active hospitality skills including guest service skills.\nExcellent organizational and time management skills.\nExcellent communication skills.\nEnglish - excellent oral and written skills.\n
BenefitsFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
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