Job Title

Assistant Facility Manager - Soft Services

Job Description Summary

To assist in managing and delivering high-quality soft services (housekeeping, pest control, landscaping, waste management, etc.) within the facility, ensuring compliance with standards, client requirements, and health & safety regulations.

Job Description

About the Role:

Operations Management

Supervise daily soft services operations including housekeeping, pantry, pest control, and landscaping.Ensure adherence to SOPs and service level agreements (SLAs).Monitor cleanliness and hygiene standards across the facility.Manage and guide housekeeping staff, pantry boys, and other soft service personnel.Conduct regular training and performance reviews.Liaise with third-party vendors for pest control, laundry, and other outsourced services.Verify vendor compliance with contractual obligations and quality standards.Assist in preparing budgets for soft services.Monitor consumption of cleaning materials and pantry supplies; maintain stock levels.Ensure compliance with health, safety, and environmental regulations.Conduct regular audits and inspections to maintain hygiene standards.Maintain daily, weekly, and monthly reports on soft services performance.Track attendance and productivity of staff.Strong knowledge of housekeeping and hygiene standards.Vendor management and negotiation skills.Good communication and interpersonal skills.Ability to handle emergencies and resolve issues promptly.Proficiency in MS Office and facility management software.

About You:
 Graduate in any discipline (preferably Hotel Management or Facility Management).
 Minimum 8–10 years of experience in soft services within facility management
 Strong written and oral communication skills
 High attention to detail and the ability to operate in a fast-paced environment

Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

 Being part of a growing global company;

 Career development and a promote from within culture;

 An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”