Assistant Facilities Manager (Event & Helpdesk Management in University) Job ID 230151 Posted 18-Jul-2025 Role type Full-time Areas of Interest Customer Service Location(s) Hong Kong - Hong Kong We Offer + 5 days work, close to the MTR station! + Good Pay & Perks: Get a great salary, plus health insurance, and bonuses. + Medical Benefits Right Away: Your health insurance starts on day one. Job Responsibilities + Lead and supervise the Event & Helpdesk team, ensuring high performance and professional development. + Develop and implement operational strategies to enhance service efficiency and client satisfaction. + Monitor KPIs and service metrics, providing regular reports to senior management and client. + Oversee event planning, from client consultation to execution, ensuring flawless delivery. + Act as the primary point of contact for high-profile clients, managing expectations and resolving complex issues. + Manage the helpdesk function ensuring timely and professional responses to inquiries (phone, email, chat). + Handle escalated customer issues and emergencies, making critical decisions under pressure. + Optimize workflows to improve response times and service quality. + Monitor performance of vendors moving team to ensure to quality standards. + Other duties as assigned. Qualifications and Requirements + Bachelor’s degree in Business Administration or related discipline + Minimum of 5 years of experience in Facilities Management, Event Management, Customer Service, Hospitality, with 2+ years in a supervisory role. + Experience in universities, campus, share office will be advantage. + Experience managing teams and driving performance. + Strong business acumen, with ability to manage budgets, vendors, and client relationships. + Exceptional problem-solving skills, capable of handling high-pressure situations. + Excellent communication (written and verbal) & negotiation skills + Proficiency in both written and spoken English and Chinese (Cantonese & Mandarin) Application We offer a 5-day week with excellent fringe benefits, including medical insurance, dental plan, life insurance and performance-linked bonus to the right candidate. Interested candidates, please send your detailed resume stating your current and expected salary (with the date of availability) to Talent Acquisition Team by clicking "APPLY NOW". For other job openings, please visit CBRE’s career website for more details. https://careers.cbre.com/en\_US/careers All information provided by applicants will be treated in strict confidence and used exclusively for recruitment only. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)