Company Description

Job Description 

Store Operations & Customer Care is the global support center for store associates and customers for Abercrombie & Fitch, Abercrombie Kids, Hollister, and Gilly Hicks brands. The team oversees the strategy, development and implementation of operations for our owned and operated retail stores and customer care services, while also supporting wholesale and franchise partnerships. They foster a culture of efficiency, accountability, and innovation through collaboration to enhance customer experiences, improve associate effectiveness, and maximize revenue. The team provides strategic direction for critical business processes and systems including labor optimization, inventory operations, omnichannel fulfillment, performance analytics, associate technology, multi-channel communications, digital experiences, and customer service. They maintain financial accountability for related operational and capital expenses, driving operational excellence and continuous process improvement.

The Assistant Analyst, Store Operations – Systems role is responsible for supporting best-in-class technology and point of sale experiences in stores worldwide. This position plays a critical role as the liaison between IT and Stores for technology issue resolution and new hardware implementation. Driving to innovate is essential – growth will be demonstrated through tangible improvements to associate experiences within the systems and resources the organization currently has in place. The successful candidate will voice store management perspectives as a key representative for the global store organization, including research, design, development, deployment of new functionality and features for store POS.

This job is located at our Global Home Office in Columbus, Ohio.  

What Will You Be Doing? 

Participate in development projects, including prioritizing tasks, coordinating with stakeholders, and tracking progressDeveloping and implementing store training and communication for capital and maintenance project rolloutsDeveloping reporting to identify escalating issue trends and technological opportunities across global store fleetParticipate in validating new functionality and hardware ahead of production releaseEngaging with cross functional teams to support stores through peak planning periodsParticipate in creating and maintaining a 3–5-year store hardware roadmap, including reviewing new hardware and technologyDevelop and maintain working knowledge of emerging trends in retail industry

What Do You Need To Bring? 

Bachelor’s Degree or related experience Ability to generate new ideas and stay curious with the future in mindSelf-motivated, self-starting, pushes boundaries; shows resiliency in problem-solvingAbility to listen to customers, both internal and external, and apply insightA collaborative approach to work; ability to team up with business partnersStrong verbal and written communication skills with the ability to escalate issuesStrong proficiency in Microsoft 365 applications, including Excel, PowerPoint, and PowerBIMinimum 2 years of experience in retail customer service, sales, or management preferred

Our Company  

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. 

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. 

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  

Benefits & Perks  

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

Incentive bonus program401(K) savings plan with company matchAnnual companywide review process Flexible spending accounts Medical, dental and vision insurance Life and disability insurance Associate assistance program Paid parental and adoption leave Access to fertility and adoption benefits through Carrot Access to mental health and wellness app, HeadspacePaid Caregiver LeaveMobile StipendPaid time off and one paid volunteer day per year, allowing you to give back to your community Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year) Seven associate wellness half days per year Merchandise discount on all of our brands Opportunities for career advancement, we believe in promoting from within Access to multiple Associate Resource Groups Global team of people who will celebrate you for being YOU! 

Additional Information

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER