Shape the future of fraud prevention in Asset and Wealth Management. 

As an Fraud Prevention Manager within the Private Bank Enhanced Callback team, you will be the first line of defense against fraud, leading a team dedicated to protecting our clients and the firm. You will manage daily fraud prevention operations, collaborate with internal and external partners, and deliver best-in-class client experiences. You will leverage your expertise to identify and escalate fraud trends, recommend solutions, and ensure compliance with regulatory requirements. Your attention to detail and ability to operate independently will be key to your success in this fast-paced environment.

Job Responsibilities:

Lead and develop a team of Fraud Prevention Analysts, ensuring daily functions are completed efficiently and oversee operational support for transactions across all Private Bank channels for fraud concernsCollaborate with clients, internal partners, and external banks to mitigate financial losses and provide subject matter expertise for fraud escalations and complex inquiriesExercise initiative and judgment to resolve problems within established policies and partner with cross line-of-business teams to enhance fraud prevention strategies and coach employeesReview and analyze transactions for Asset and Wealth Management clients to identify fraud risksIdentify and escalate emerging fraud trends to key stakeholdersProactively recognize potential regulatory risks and recommend solutionsCommunicate effectively with internal partners and clientsMeet tight deadlines in a fast-paced environment while maintaining high-quality standardsHandle inbound and outbound client interactions with professionalismManage multiple customer inquiries simultaneouslyAdapt to changing business needs and focus on direct client communication and support and manage multiple customer inquiries simultaneously.

Required qualifications, capabilities, and skills:

3+ years of professional experience in fraud investigation, risk management, or a related field within financial services or bankingProven ability to supervise, train, and motivate a team of fraud analysts, including setting performance goals and conducting regular reviewsDemonstrated experience operating effectively in a matrix organization under pressure and tight deadlinesHighly analytical with expert proficiency in Microsoft standard research utilitiesStrong client management skills with the ability to advise senior managers and stakeholdersExceptional problem-solving skills, including independent issue identification, analysis, and actionable recommendationsFlexible teamwork skills, able to collaborate with stakeholders and colleagues at all levelsSpecific knowledge of core banking systems, common banking products, applicable laws, and regulations related to fraudBachelor’s degree or relevant experience

Preferred qualifications, capabilities, and skills:

Experience with existing and emerging fraud trends in the banking industryAdvanced knowledge of fraud detection, prevention, remediation, and recovery solutionsExperience in managing challenging client situations and expectationsAbility to identify and escalate key regulatory risksStrong communication and coaching skills across business linesExperience in process improvement and operational efficiencyDemonstrated adaptability in a growing and changing organization