**Summary of Position:** The **Manager of Shrink Programs (Asset Protection Analytics)** is a strategic, data-driven role focused on reducing inventory shrink across Dollar Tree stores. Based on-site at our Chesapeake, VA headquarters, you will leverage analytics, operational strategy, and cross-functional collaboration to identify why losses occur and implement solutions. Shrink can come from many sources – process inefficiencies, damages, miscounts, or theft – and often is higher in certain stores that face tougher challenges (e.g. high-risk locations or inconsistent operational execution). In this role, you will dive into data to pinpoint root causes, design targeted interventions, and lead initiatives that safeguard our inventory and revenue. We seek a creative problem-solver who can turn analysis into action, partner across teams, and adapt quickly to changing trends. Excellent communication, leadership, and organizational skills are a must, as you will be guiding programs that impact store operations company-wide. Ultimately, your mission is to drive down shrink and improve processes by using insights and innovation, making a measurable difference in our retail operations. **Principal Duties & Responsibilities:** + **Develop and Execute Shrink Reduction Strategies:** Create and implement comprehensive strategies to reduce shrink from all sources – including internal theft, external theft, inventory record inaccuracies, and operational breakdowns. Tailor approaches to store-specific trends and test innovative solutions in high-shrink locations. + **Data Analysis & Reporting:** Analyze shrink-related metrics (inventory adjustments, damage reports, physical inventory results, etc.) to identify patterns and root causes. Design and maintain dashboards and reporting tools to monitor shrink trends, highlight at-risk stores or products, and measure the effectiveness of shrink programs over time. + **Cross-Functional Program Leadership:** Lead enterprise-wide shrink reduction initiatives that involve multiple departments. Work closely with Store Operations, Finance, Supply Chain, Inventory Accounting, and Field Asset Protection teams to ensure alignment and collective effort in loss prevention strategies. Coordinate cross-functional project teams, setting clear objectives and timelines to drive projects to completion. + **Process Improvement & Compliance:** Investigate operational processes to find gaps or inefficiencies contributing to shrink. Conduct audits and compliance checks in stores and distribution centers, identifying procedural failures or fraud. Develop corrective action plans and improved standard operating procedures (SOPs) to address these issues and prevent recurrence. + **Training & Awareness:** Build a culture of shrink awareness and prevention. Develop training programs and educational materials for store teams on best practices to reduce shrink (e.g. proper handling of inventory, customer service techniques to deter theft, and accurate recording of shipments and damages). Coach and support store and field teams in executing shrink reduction initiatives, and recognize successes to motivate continued focus. + **Technology and Product Protection Innovations:** Research and pilot new technologies or product protection methods (electronic article surveillance, cameras/AI monitoring, improved packaging, etc.) that could reduce theft or errors. Use a “test and learn” approach – identify pilot stores, work with vendors and IT on implementation, and evaluate results. Upon success, develop rollout plans including communication, training, and change management for broader deployment. + **Vendor and Merchandising Collaboration:** Partner with merchandise vendors and our Merchandising team to address factors like product packaging, assortment management, and accounting reconciliation issues that can lead to shrink. For example, adjust packaging or case pack quantities for fragile items that often get damaged, or improve SKU catalog accuracy to reduce miscounts. + **Stakeholder Communication and Reporting:** Prepare and deliver clear, insightful presentations on shrink program results and recommendations to both field leadership and senior executives. Translate complex data analysis into impactful stories and action plans. Influence stakeholders at all levels by highlighting return on investment (ROI) and success stories of shrink initiatives. + **Scaling Best Practices:** As programs prove effective, adapt and scale them across different regions and store formats. Recognize that stores have varying levels of shrink and operational maturity –tailor solutions and roll-out schedules to each region’s needs. Continuously monitor performance post-implementation and refine strategies for ongoing improvement. **Minimum Requirements / Qualifications:** + Bachelor’s degree or equivalent experience. + 7+ years experience in retail Asset Protection and/or store Operations. + Prior hands-on responsibility for Internal Investigations. + Strategic understanding of retail Asset Protection environment with proven record of influencing change. + Proven ability to work with colleagues at a variety of seniority levels. Ability to build effective and influential partnerships and communicate to internal and external stakeholders at multiple levels. + Have experience generating documentation and reports to describe service and program impact, return on investment, effectiveness and consistency. + Proven results developing and implementing end to end shrink reduction solutions (process and / or technology) spanning across both internal and external stakeholders. + Excellent verbal and written communication skills. + Leadership skills to communicate action plans and ensure completion across business lines and between multiple internal organizations. + Time management, prioritization and task organization skills. Ability to manage multiple projects at one time. + Experience with all Microsoft Office Suite (Word, Excel, PowerPoint, etc). + Experience and knowledge of shrink reduction plans in retail environment. **Desired Qualifications:** + Possess the ability to motivate and work with and through others to achieve desired results. Full time 500 Volvo Parkway,Chesapeake,Virginia 23320 Asset Protection Dollar Tree