Job Summary:   The Service Asset and Configuration (SACM) Analyst works with the Service Managers, project management, change management process, IT support teams, and administrative functions to perform day-to-day asset lifecycle management operations. The role will perform data analysis, auditing, quality reviews and data entry into the Configuration Management Database (CMDB).   Primary Responsibilities:   Ensure all assets under management are properly controlled, and that accurate and reliable Information about lifecycle and configuration status is available as and when requested. Performs state and configuration audits to validate physical asset inventory is consistent with the CMS and initiate any required root cause analysis and corrective actions. Understands the scope of asset and configuration management processes, function, the items to be controlled, and information that is to be recorded. Assess and as required, drive implementation of effective and efficient Request and Change processes within the IT Organization to deliver required Asset and Configuration data supporting life-cycle processes. Deliver to support achievement for SLA and KPIs associated with data accuracy and data completeness. Provide knowledge transfer and training to advance capabilities of less experienced staff. Review and improve accuracy and content of the operational procedure's knowledge base. Control the receipt, identification, storage, and withdrawal of all supported assets through life-cycle. Responsible for the management of IT hardware and accessories within the organization. Planning, monitoring, and recording software license and/or hardware assets to ensure compliance. Will also develop and implement procedures for tracking company assets to oversee quality control throughout their lifecycles. Optimize usage and cost of IT hardware deployments. Manage complete asset lifecycle including acquisition, deployment, utilization, tracking, security, and final disposition of IT assets. Identify new requirements & prepare various reports & amp, consumption analysis.

Required Qualifications:

Bachelor's Degree and a minimum of 5 years of relevant experience or equivalent combination of education and work experience ITIL V3 or V4 foundation Certified. Good verbal and written communication Good experience on ServiceNow or any ITSM platform

Work Location: Bangalore

Shift Timings: 2 PM - 11 PM (should be flexible to support EST zone overlap)

Work Classification: Hybrid (2 days onsite, 3 days remote)