Summary 

The role will consist of being a member of the Global Alternative Investment Client Service team (part of Global Shareholder Services) providing excellent client service to investors from all non-US regions with a particular focus on Europe and Asia based clients in relation to the Goldman Sachs Open-ended and Closed-ended Alternative Funds. 

The role will require being pro-active in providing world class client service and identifying client service enhancements with a view to evolving those ideas into implementation or making recommendations to management. 

The role also involves working closely with the various distribution channels and other departments within the firm to improve the client experience and/or improve the efficiency within the team, as well as day to day client trade order and query handling. The Division is experiencing significant growth in the Alternative Funds space across the region so the role will grow and evolve as the support model develops.

Primary Responsibilities

Working closely with our Global Client Service teams to deliver excellent client service standards in a globally consistent mannerPartnering with regional Sales teams across all channels and our internal distribution teams to contribute to the GSAM Public and Private funds distribution effortAnswering daily incoming calls and queries from internal and external clients / custodians regarding our fund range of productsHandling and coordinating monthly/quarterly transactions (e.g. Transfers/Secondary Sales) in the funds.Ensuring regulatory and company compliance standards are metPro-actively identifying enhancements for clients and communicating these internallyHelping to automate various functions within the team and identifying ways to makes processes more streamlined

Knowledge 

2-4 years business/financial industry experience in the Alternative Funds Management industry and exposure to dealing in funds domiciled in different regions and currencies Experience and knowledge of Alternative Funds Management, administration and compliance standardsClient handling skills and experience gained at a top tier institutionA high degree of accuracy and the ability to maintain this standard while under pressure through deadlines is requiredPrevious experience of working with European/Asian-based distribution an advantage Excellent interpersonal skills used in group interactionBeing a selfless, motivated team player in a multi-cultural environmentHighly advanced work organizational skillsFluency in European Languages an advantage (in particular Spanish, Italian, French or German)

 

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