Join a collaborative team where your attention to detail and problem-solving skills will directly impact client experience and operational excellence. You’ll work with industry leaders, drive process improvements, and have opportunities for growth in a dynamic, client-focused environment. Take the next step in your financial services career with us!

Job Summary

As a Controls and Operations Associate, you will play a key role in ensuring the accuracy and efficiency of our daily operations. You will be responsible for managing controls, resolving queries, and collaborating with internal and external partners to deliver seamless service. In this role, you will help drive process improvements, support risk management initiatives, and contribute to a culture of continuous learning and operational excellence. Your ability to communicate effectively, adapt to change, and provide guidance to colleagues will be essential to your success and the success of our team.

 

Job Responsibilities:

Ensure timely and accurate completion of Controls, Checks, Instructions, and Queries on a daily basis.Manage group email boxes and internal enquiry management tools to resolve queries within prescribed service levels.Collaborate with Product, Network Management, Sub custodians, and vendors to resolve operational issues.Manage individual workload to meet team and departmental deadlines and objectives.Review and update processes or procedures to minimize risk and improve operations.Provide support, guidance, and training to enhance the global client experience.Adhere to all departmental procedures, policies, checkpoints, and controls.Assist the Senior Manager in managing the instruction process and balancing team workloads.Review manual Controls for Timely Execution and Checks for accuracy.

Required Qualifications, Capabilities, and Skills:

Proven track record of risk reduction in a risk-based environment.Experience demonstrating strategic and analytical thinking.Ability to work in a changing environment, learning, documenting, and implementing new processes efficiently.Strong communication skills, both oral and written, with management, clients, and colleagues.

Preferred Qualifications, Capabilities, and Skills:

Relevant degree education preferred; non-degree candidates with a proven track record will be considered.Essential financial services background with preferably experience in proxy services.Knowledge of market processes, requirements, and regulations.Proficient in Microsoft Office.