Welcome page Returning Candidate? Log back in! Area Service Manager - Commercial Kitchen Equipment ID 2026-8268 Category Field Operations Position Type Regular Full-Time Location/Org Data : Name Chicago, IL Location : Postal Code 60007 Min Compensation USD $90,000.00/Yr. Max Compensation USD $100,000.00/Yr. Working Location : City Chicago Overview

 

 

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

 

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

 

What You’ll Be Doing

The Area Service Manager (ASM) for Commercial Kitchen Equipment (CKE) oversees the hot-side and cold-side (refrigeration) Technicians in remote areas outside the typical ASM service territory. This role requires a technical leader with expertise in commercial kitchen equipment and refrigeration, a track record of high-quality workmanship, strong communication skills, and a commitment to ongoing self-improvement and education. The ASM of CKE is responsible for managing and supporting Technicians remotely, using augmented reality software for audio/video assistance, all while working from an office setting within an assigned regional area. The ideal candidate will have experience leading and managing commercial kitchen service technicians.

What Makes Nextech Different?

 

Excellent Health Insurance options including a FREE employee only optionDental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance optionsFREE life insurance equal to your annualized pay rate401k with a 50% match up to the first 6% of your contributions7 paid Holidays2 paid Personal days10 paid Vacation days Min Compensation USD $90,000.00/Yr. Max Compensation USD $100,000.00/Yr. Responsibilities Recruits, hires, develops, and onboards the technician workforce in accordance with company policies (always the top priority)Forecasts the company’s technician needs and hires accordinglyProvides virtual technical support to technicians in remote areas using available resources, such as service manuals, videos, and online equipment librariesMaintains an adequate number of technicians to meet and exceed area goalsEnsures technician productivity meets or exceeds the goals set during reviews or the hiring processHires, trains, and disciplines technicians as necessaryEnsures the market maintains sufficient work levels to support technicians (e.g., quality site surveys, sales, etc.)Is involved in all callbacks, communicates with technicians, ensures callbacks are handled appropriately, and provides coaching to the technicians responsibleHandles escalated service issues related to field/technician concernsDevelops comprehensive training plans for assigned technicians, identifies training needs, and works with senior leadership to implement the training agendaConducts performance reviews and initiates corrective actions for underperforming techniciansEvaluates and performs annual technician reviews with VP approvalCreates and sends weekly activity schedules to VP, RSM, and OPS (reviews with VP every Friday for input and approval)Participates in the management “on-call” rotation for after-hours callsServes as a positive role model and image for the technician groupProtects the company’s image, appearance, and reputationConsistently sets an example of safetyEnforces all company policiesManages customer relationships for the assigned areaReviews and assists in scheduling equipment changeouts, ensuring budgets meet company margin profiles and expectationsInvestigates safety issues and submits reports to the VP, Director of Safety, and HRCompletes tasks in a safe, accurate, thorough, and alert mannerUpholds company policies and proceduresWorks professionally with managers, supervisors, coworkers, customers, and the publicOther related job duties as assigned

 

Conducts mandatory weekly service meetings via Teams as scheduled, emphasizing technician performance through scorecards (limit to 1 hour maximum)Provides recognition for top performersPerforms inspections of all service vans via an augmented reality platform application (check cleanliness, oil life, fluid levels, etc.)Inspects equipment to ensure all technicians have the proper PPEDiscusses a safety topic each weekAssigns a 15-minute training segment for technicians to present at service meetings (e.g., technical skills, iPad usage, or company processes and procedures)Introduces and welcomes new techniciansReviews new customer requirements and proceduresDiscusses callbacks and results, including any additional repairs neededAddresses technician issues from the previous weekCollects feedback from technicians regarding office scheduling or other issuesConfirms the lead technician to conduct the meeting in the absence of the ASM

 

Supervisory Responsibility:

Delivers value-added results by effectively delegating tasks, managing performance, and training and developing employees in the following positions:

Commercial Kitchen Equipment (CKE) Technicians Qualifications In-depth technical knowledge to provide value to technicians and customers, and to lead technical performance in the CKE industryProven leadership in technical and performance standards within the CKE industryCommitment to continuous education and staying updated in the technical fieldStrong attention to detail and commitment to qualityAbility to conduct professional conversations and resolve issues with customers effectivelyProfessional appearance and demeanor at all timesAbility to coordinate, contribute to, and work within a cross-functional teamExceptional organizational skills, with the ability to manage multiple tasks, prioritize, and meet deadlinesResults-focused, with the ability to adapt to a fast-paced environment and changing deadlinesAble to prioritize duties and manage multiple projects from start to finish with minimal supervisionMust possess the ability to take initiative to complete assignments and job responsibilities with minimal supervisionExperience recruiting and hiring techniciansProficient in Windows-based systems, including Office 365 (Teams, Outlook), and advanced Excel skills (e.g., Pivot tables, VLOOKUP, macros, formulas)Familiarity with navigating web portals, VR software, and managing PDF documentsReliable transportation to and from the regional field officeAbility to travel as needed

 

What We’re Looking For

 

High School diploma and at least 10 years of experience in commercial kitchen equipment repair, with expertise in both cold-side and hot-side systemsPrevious experience in the commercial kitchen repair service industry or other service business preferred

 

 

Physical Requirements

 

Must be able to work in an office environment and sit at a computer for up to 8 hours, with the ability to alternate between sitting and standing as neededMust be able to operate office equipment such as a computer, copier, telephone, printer, iPad, and cell phoneRequires continuous use of vision, hearing, speaking, and physical movement (e.g., twisting, walking, lifting, carrying, reaching, kneeling, bending, and crouching)Must be able to lift up to 100 pounds for backup support tasks and maneuver a 32-foot ladder (approx. 96 pounds) for training, support, or backup duties, without exceeding ladder ratingsAbility to kneel, squat, climb ladders, and haul equipment/tools to rooftops as needed for backup or supportMust be able to drive extended hours for client calls (up to 8-10 hours) when serving as backup support, and travel as needed Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Join our Talent Community!

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Nextech North America is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Nextech North America is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Nextech North America are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Nextech North America will not tolerate discrimination or harassment based on any of these characteristics. Application FAQs

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