As part of Controls Platform Product, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As a Business Analyst in CCB Controls Platforms, you will be responsible for supporting the product owner and area product owners. This position works closely with the product team to oversee release management, assist with JIRA maintenance, oversee project details and assist with business reporting, oversee approval processes and drive administrative controls. As a Business Analyst, you will assist in identifying opportunities for improvement and help in the development of solutions that enhance our support model.
Job Responsibilities
Handle daily support tickets from system users, focusing on resolving technical questions and challenges Collaborate with internal team members to oversee administrative control tasks and data uploads Oversee release monitoring for the product and helping with refinement of activities. Assist in the evaluation and redesign of internal business processes to improve efficiency and effectiveness.Support the testing and validation of new system features and enhancements to ensure they meet business requirements and function as intended.Communicate effectively with product team and system users at all levels, providing updates on project status and addressing any concerns or issues.Assist in project management activities, including scheduling, resource allocation, and progress tracking. Ability to write complex SQL queries to extract, manipulate, and analyze data from relational databases. Running meetings with business stakeholders and technology teamWorking with stakeholders across CCB to capture requirements and provide solution based approach to designing technical solutionsUnderstanding of statistical methods and tools (e.g., R, Python, SAS) to perform data analysis and derive actionable insights.
Required qualifications, capabilities, and skills
Graduate/Post-Graduate degree or equivalent 5+ years professional experience Highly proficient in Microsoft Office suite of products. Demonstrated leadership in applying analytics to efficiently and pragmatically solve business problems through structured problem-solving approaches. Strong analytical, technical and statistical skills. Ability to synthesize / analyze diverse information, develops recommendations, and makes decisions. Project Management Skills -- well-organized, structured approach. Ability to achieve tight timelines on complex deliverables. Ability to manage and prioritize projects across cross-functional groups. Strong communication and interpersonal skills, ability to interact with individuals across departments / functions and with senior-level individuals.Experience with business analysis tools and software (e.g., JIRA, Confluence, Tableau). Possesses a general understanding of quality control and assurance testing, with the ability to support a variety of quality programs. Capable of guiding others through system functionalities, providing clear instruction and support to ensure effective use of the tool. Exhibits enhanced communication skills, capable of interacting with employees at all levels, creating user guides, test scripts, and presentations, and engaging with management. Shows flexibility and adaptability in managing changing priorities and evolving project requirements
Preferred qualifications, capabilities, and skills
General JIRA knowledgeKnowledge of LESS Agile practices General understanding of various technology stacks (e.g., cloud platforms like AWS) Familiarity with testing methodologies and tools. Utilization of data wrangling services (Alteryx, Tableau) a plus.