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By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Area Manager, Home Adjusting - QLD

As the Home Adjusting Area Manager, you’ll oversee the delivery of Home claims handled by our Loss Adjusters, ensuring performance aligns with client expectations, regulatory requirements, and Sedgwick’s high standards. You’ll play a key leadership role—coaching your team, optimising workflow, collaborating with stakeholders, and continuously improving service delivery.
 

What are my accountabilities?

Lead day‑to‑day Home Adjusting operations, ensuring smooth workflow, quality outcomes, and SLA adherence.

Support, coach and develop Loss Adjusters to elevate technical capability, customer focus, and overall performance.

Maintain strong relationships with key internal and external stakeholders, ensuring client expectations are clearly understood and consistently met.

Use data insights (Darwin, Power BI) to manage portfolios, drive efficiencies, and achieve financial, compliance and operational targets.

About you

You’re an experienced insurance leader with a deep understanding of the claims lifecycle, regulatory requirements and client delivery expectations.

You bring proven people‑leadership capability, with a passion for coaching and developing high‑performing teams.

You’re commercially astute and comfortable using data to inform decisions, manage portfolios, and drive continuous improvement.

You embrace digital tools, adapt easily to change, and thrive in a fast‑moving, collaborative environment.

Caring Culture

It’s at the heart of everything we do, and we show we care by living our core values: Empathy, Accountability, Inclusion, Collaboration, and Growth. By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Sedgwick is an equal opportunity employer, recognized by the Diversity Council of Australia. We're committed to fair and accessible recruitment. If you need special accommodations, please let us know when applying.

If you are successful in joining our team, you will be required to complete reference checks, mandatory background checks, including a police check and work rights.
 

Why Sedgwick?

Sedgwick is the global leader in claims administration, loss adjusting, benefits administration, and product recall. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

Every day, our colleagues are working to make the world better. They’re helping people recover after an injury or illness. They’re assisting with damage from a natural disaster. They’re even giving back to others in their spare time, championing over 500 charities in communities around the world, and counting.

Whether you’re in loss adjusting, claims, customer service, nursing, engineering, IT or another specialty, there’s a place for you here to be a force for good.

Some of the Benefits of working with us are:

Hybrid working arrangement. #LI-Hybrid

Sedgwick Australia University – access to more than 15,000 courses on demand and opportunities to continue formal education

+0.5% on top of Superannuation Guarantee

Domestic and International Career Pathways

Sedgwick Colleague Resource Groups – international, cross-functional, colleague-led groups aimed at fostering an inclusive workplace

Sedgwick is an Equal Opportunity Employer.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.