At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

 

How will you make an impact in this role?

 

Incumbent will be managing Account Maintenance, Setup, Card Cancellation, Escalations, Credit Balance and Scanning & Indexing etc. related workContact/Call the cardmembers and obtain the required documents as per the proceduresShould have knowledge of KYCWork on daily inventory towards cases related to Onboarding/MaintenanceHandle maintenance/setup related requests with integrity & within specified timeframesKeep a close eye on gaps & recommend solutions to plug themConsistently manage high volumes of work accurately and efficiently while working under stringent timelinesContribute towards team goals by strictly managing individual productivity & quality targets while maintaining system metrics.Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfactionUnderstand, determine, and anticipate customer needs and present solutions as appropriateDemonstrate strong focus on process improvementsEnsure adherence to and compliance with organization policies and audit controlsBuild an excellent rapport with the team & other business groups to ensure smooth day to day operations

 

Minimum Qualifications:

 

 Bachelor’s degree Not more than 5 years of difference between highest education degree completion date and Joining date Should not have enrolled in any prior Government Apprenticeship programs Strong attention to detail and accuracy Good communication and interpersonal skills A willingness to learn and adapt to new tasks and challenges

 

Preferred Qualifications:

 

Proficiency in basic computer applications (e.g., Microsoft Office Suite)Ability to work effectively in a team environment & converse fluently with card members/clients

 

 Additional Requirements: 

 

Flexibility to work anytime between 8:30 AM till 7:00 PM, including weekends (Subject to change as per the business requirements)Hybrid Environment- on site expectation 3 days/week.Workplace Flexibility: Full time. Shift flexibility requirements.American Express offers a fantastic and diverse working environment

 

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:

 

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Career development and training opportunities