At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting cardmembers with overdue accounts to secure payments on the account. Also, they do preventive work to avoid future overdues with accounts that have a high exposureEnsure maximum recovery on accounts through inbound/outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound callingGrow and nurture customer relationships on every interaction that results in measurable Customer valueCandidates must be able to utilize strong negotiation and decision-making skills ensuring American Express profitability while maximizing recovery of card member balancesMeet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goalsDocument necessary account information and offer custom solutions that benefit the customerBalance customer interests with the interests of American ExpressProven analytical and problem-solving skills with a strong attention to detailAbility to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environmentAbility to evaluate card members financial and account data to make sound business decisionAnalytical mind & attention to detail

Strong interpersonal, communication and listening skills. Excellent negotiation skills

 

Minimum Qualifications:

 

Bachelor’s degreeNot more than 5 years of difference between highest education degree completion date and Joining dateShould not have enrolled in any prior Government Apprenticeship programsStrong attention to detail and accuracyGood communication and interpersonal skillsA willingness to learn and adapt to new tasks and challenges

 Preferred Qualifications:

Proficiency in basic computer applications (e.g., Microsoft Office Suite)Ability to work effectively in a team environment & converse fluently with card members/clients

Additional Requirements: 

Shift timings between 8:30 AM till 7:00 PM, including weekends)Shift timings between 8:30 AM till 7:00 PM, including weekends (Subject to change as per the business requirements)Hybrid Environment- on site expectation 3 days/week.Workplace Flexibility: Full time. Shift flexibility requirements.American Express offers a fantastic and diverse working environment

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Career development and training opportunities