At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for identifying and issuing credit balance refund to Cardmembers Electronically or via Cheque and informing Card Member by sending communications through letters and emails.

Complete All Transactions Agreed with The Customer and Adhere to All Timelines and Deadlines SetSuggest Process Improvements / Changes to Achieve & Ensure “First Contact Resolution”Conduct Root Cause Analysis of Incoming Correspondence to Recommend Changes in Workflows, Procedures, Servicing Levels, Based on Customers’ Demands to Meet Their Needs & Ensure Exceptional Quality Service Is Given at All TimesHandle All Written Customer Enquiries, Maintenance and Non-Se Disputes for Customers in A Timely and Accurate MannerWork with Other Operations Departments and Customer Groups to Deliver Quality Service and Support New Product Launches, Promotions Etc.Contribute Towards Team Goals by Strictly Managing Individual Productivity Targets

Ensure Complete Adherence to Approval Grid for Financial Adjustments by Team and Self. 

 

7AM - 930 PM work window 

Minimum Qualifications

Understanding and building strong relationship internally and externally 

Bachelor's degree

Not more than 5 years of difference between highest education degree completion date and Joining date

Strong attention to detail and accuracy

Should not have enrolled in any prior Government Apprenticeship programs

Good communication and interpersonal skills

A willingness to learn and adapt to new tasks and challenges

Ability to maintain confidentiality

Preferred Qualification

Proficiency in basic computer applications (e.g., Microsoft Office Suite)Ability to work effectively in a team environmentKnowledge of company policies, procedures, and standardsGood time-management skillsGood Knowledge of Microsoft Tools: Excel & Power PointHigh level of Customer sensitivity, commitment & service orientationStrong Analytical skills & attention to detailGood communication skills both written and oralActive listening skillsProactive Team player & Ability to multitask. Strong adaptability Able to demonstrate strong customer centric

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

Career development and training opportunities