**Job Description** The Supervisor of Clinical Informatics provides day to day operational leadership for the Clinical Informatics team and serves as the primary owner of EMR training, clinical system support workflows, and clinical informatics resource management. This role ensures clinicians are effectively onboarded, supported, and trained through system upgrades, optimizations, and workflow changes. The Supervisor works closely with IT, Mason Health Clinical Operations, and Mason Health Quality to ensure clinical informatics services are delivered reliably, consistently, and aligned with organizational priorities. This position balances people leadership, service ownership, and hands on coordination of clinical informatics activities across inpatient, outpatient, ancillary, and revenue cycle domains. **Responsibilities** Core Focus Areas 1. Training, Onboarding, and Upgrades + Own the clinical EMR training program, including new hire onboarding, role based training, and ongoing competency support. + Lead training planning and execution for system upgrades, regulatory changes, and workflow enhancements. + Ensure training materials are accurate, current, and aligned with approved clinical workflows. + Partner with Clinical Operations and Informatics team members to identify training gaps and develop targeted education plans. + Coordinate go live support and post upgrade stabilization activities. 2. Clinical Informatics Support and Service Request Ownership + Own the intake, triage, and lifecycle management of clinical informatics service requests. + Ensure service requests are appropriately prioritized, assigned, tracked, and resolved. + Conduct regular review of open requests, trends, and recurring issues. + Serve as the escalation point for complex or high impact clinical informatics issues. + Partner with IT support teams to ensure clear handoffs between technical and clinical issues. + Maintain visibility and accountability for response times and resolution quality. 3. Clinical Informatics Resource and Workload Management + Supervise and coordinate the daily work of the Clinical Informatics team. + Balance workloads across Informaticists based on priorities, skillsets, and operational needs. + Assign and reassign coverage for clinical areas, projects, upgrades, and support needs. + Support cross training and redundancy to ensure continuity during absences or turnover. + Participate in hiring, onboarding, coaching, and performance management of team members. Additional Responsibilities Clinical Workflow Optimization and Governance Support + Support standardized clinical workflows and accommodate necessary specialty variations. + Ensure changes to clinical systems follow established governance and approval processes. + Collaborate with Mason Health clinicians and operations staff to validate workflows prior to training and go live. + Assist in downtime planning and clinical contingency workflows. Stakeholder Partnership and Communication + Serve as a liaison between Clinical Informatics, IT, and Mason Health clinical/operational departments. + Communicate status updates, impacts, and expectations to clinical and operational leaders. + Participate in clinical and operational meetings, huddles, and rounding as appropriate. Quality, Safety, Data, and Compliance Support + Ensure informatics workflows support patient safety, quality initiatives, and regulatory requirements. + Assist with clinical system related audits, reviews, and regulatory readiness activities. + Clinical quality measures, decision support, abstraction strategy, and reporting enablement. + Regulatory readiness for DNV, CMS, Joint Commission, and state requirements. **Clinical AI and Advanced Automation (Future Critical)** + Evaluation, governance, and deployment of AI driven clinical tools. + Human in the loop workflows. + Risk, bias, and safety governance in partnership with Information Security, Compliance, and Legal. **Team Leadership and Capability Development** + Skill based team design rather than strictly module based ownership. + Talent development, succession planning, and cross training. Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from $30.63 to $76.06 per hour; from: $63,700 to $158,200 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - M1 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.