Our client, a leading financial services organization, is seeking a dedicated Senior Application Support Engineer to join their dynamic team. As a Senior Application Support Engineer, you will be an integral part of the IT support department, supporting critical banking platforms and infrastructure. The ideal candidate will demonstrate proactive problem-solving skills, excellent communication, and a collaborative spirit, which will align successfully within the organization. **Job Title:** Senior Application Support Engineer **Location:** Charlotte, NC **Looking only for W2 Candidates.** **What's the Job?** + Provide 24x7 end-to-end monitoring and support of infrastructure and application components critical to banking operations. + Use monitoring tools to proactively identify and research potential production incidents. + Respond to alerts regarding potential production issues and escalate as necessary for resolution. + Perform trending and analysis to address potential issues before they impact services. + Support change implementations and partner with teams to identify and mitigate potential risks. **What's Needed?** + 3-5 years of experience in IT production support or equivalent environment. + Proficiency with monitoring tools such as Splunk, Dynatrace, Sitescope, Tivoli Netcool/WebGUI. + Experience with .NET Core, Java Virtual Machine, Windows environments. + Knowledge of ITIL/ITSM frameworks and certifications such as ITIL Foundation or Intermediary. + Ability to work in non-contiguous shifts, including weekends, with a flexible and proactive approach. **What's in it for me?** + Opportunity to work in a collaborative and inclusive environment. + Engagement with cutting-edge technology and infrastructure. + Potential for career growth within a reputable organization. + Supportive team culture that values innovation and continuous learning. + Competitive compensation aligned with your skills and experience. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.