JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As an Application Support Engineer at JLL, you will be the technical backbone supporting our diverse technology ecosystem within JLL Technologies and third-party platforms. Working alongside our Global Technology Applications Director, you will take ownership of critical technology platforms, ensuring seamless operations while driving innovation and efficiency across our organization. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and this role places you at the center of our technological transformation. You will collaborate with internal stakeholders to gather requirements, provide solutions, and contribute to the development of standardized operating procedures that enhance our operational capabilities. This position offers the opportunity to work with cutting-edge platforms including Smartsheet, Organizer, and Plex while supporting our broader commitment to automation, data governance, and continuous improvement. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, making this an ideal role for a technology professional ready to make a meaningful impact in the commercial real estate industry.

What your day-to-day will look like:

Take ownership of specific technology platforms within JLL Technologies and third-party vendors, ensuring optimal performance and smooth operations

Collaborate with technology owners to document processes and develop best practices for platform utilization across teams

Manage daily technology access provisioning and coordinate interdepartmental access approvals under the supervision of the Global Technology Applications Director

Support semi-annual SOC2 auditing processes and maintain compliance standards across all managed platforms

Troubleshoot technical issues and streamline processes to optimize operational efficiency of technology platforms

Implement automation solutions, workflows, app scripts, and AI enhancements to improve overall system performance

Contribute to the development of standardized operating procedures (SOPs) for reporting and data governance initiatives

Provide training and technical support to users, ensuring effective platform utilization and adoption

Stay current with technological advancements and industry trends to recommend improvements and innovations

Required qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field

1-2 years of proven experience in a technology-focused role with exposure to application support or system administration

Strong foundational knowledge of technology platforms and willingness to learn new systems quickly

Experience with process documentation, automation tools, and scripting languages

Proficiency in reporting and data visualization tools with understanding of data governance principles

Demonstrated troubleshooting and problem-solving skills in technical environments

Excellent organizational and multitasking abilities with attention to detail

Strong communication and interpersonal skills for cross-functional collaboration

Preferred qualifications:

Experience with Smartsheet, Organizer, Plex, or similar enterprise platforms

Background in commercial real estate technology or property management systems

Familiarity with SOC2 compliance and auditing processes

Knowledge of automation platforms and workflow optimization tools

Experience with API integrations and data migration projects

Understanding of cloud-based technologies and SaaS platforms

Previous experience in a client-facing or internal support role

Location:

On-site –Belen, CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.