JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are currently seeking an Application Support Associate specializing in Yardi software/end user support to join our JLL Software and Technology Solutions Customer Experience team.

About JLL Software and Technology Solutions –

JLL Technologies is a specialized group within JLL. We deliver unparalleled digital advisory, implementation, and services solutions to organizations globally. We provide best-in-class technologies to bring digital ambitions to life aligning technology, people, and processes. Our goal is to leverage technology to increase the value and liquidity of the world's buildings, while enhancing the productivity and the happiness of those that occupy them.

Our offerings focus on the following: CRE Technology, Business Intelligence, Utilization, Workplace Experience and Mobility, and Smart Buildings and Workplaces.

 

Location:  India (remote)

Work Schedule: US Business Hours and/or US Business Hours (Central or Pacific Time)

Work Arrangement: Remote with occasional flexibility for business needs

 

What this job involves

As an Application Support Associate at JLL, you will be responsible for

User Administration

Configure/update/termination of users

Semiannual audit of users

End User/System Support

Support for end user inquiries or issues in our software applications

Escalation of support tickets (when applicable) to engineering, management or software vendor

Detailed review, analysis, description of end user issues when escalating

Support the implementation of new modules and periodic system upgrades

Deliver exceptional customer service by handling customer inquiries, complaints and suggestions promptly and professionally

Collaborate and work closely with our global clients to understand their needs, address their queries, and provide the highest level of customer satisfaction

Follow up on all negative CSAT responses to understand concern and implement corrective measures

Data Configuration

Configure new (or remove) assignments in the Yardi system

Add / remove custom tables as business requirements dictate

Test new modules and periodic system upgrades

Understand data integration flow from / to Yardi and other JLL applications to solve end user issues

Support Business Reporting Requirements

Create and configure custom account trees/charts of accounts

Provide support for our annual SOC I and/or II audits with outside auditors

Create and configure custom reports

Troubleshoot end user report issues

Coordinate with other teams when applicable

Support JLL Application software

Yardi Voyager 7s

Yardi Retail Manager

Yardi Advanced Budget and Forecast Manager

Yardi Multi Family

InvoiceER

Qlicksense

Proactis

Other applications as required by our global team

 

Sound like the job you’re looking for?  Before you apply it’s also worth knowing what we’re looking for:

Qualifications

A bachelor’s degree from an accredited institution

5+ years of relevant/professional experience in a customer support or related role, demonstrating strong customer service skills and problem-solving abilities

Proficient in Yardi Voyager, with a strong understanding of its functionalities and capabilities

Experience in financial software platforms, ERP systems, or previous work in finance/accounting

Fluency in English (speaking / writing) REQUIRED

Sound knowledge of Microsoft products suite, including Word, Excel, Outlook

Nice to have

Finance or Accounting degree is a plus

Real Estate Software and/or Real Estate Industry experience preferred

Fluency in French (speaking / writing) is a plus

Additional information

Remote position

Individuals must be self-starter, organized and able to work with minimal supervision

Ability to work effectively in a team-orientated environment

We're seeking a self-motivated professional who thrives working independently while also valuing collaboration within our close-knit team environment. The ideal candidate appreciates both autonomy and mutual support, contributing to a culture where team members actively help one another succeed.

Working hours may rotate between US (Pacific) and UK Business hours

What you can expect from us

We succeed together—across the desk and around the globe and believe the best inspires the best, so we invest in supporting each other, learning together, and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.

Apply today!

Location:

Remote –Bengaluru, KA

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.